IT Helpdesk Specialist The Tennis Channel
THIS JOB HAS EXPIRED Tennis Channel (www.tennischannel.com) is the only 24-hour, television-based multimedia destination dedicated to both the professional sport and tennis lifestyle. A hybrid of comprehensive sports, health, fitness, pop culture, entertainment, lifestyle and travel programming, the network is home to every aspect of the wide-ranging, worldwide tennis community. It also has the most concentrated single-sport coverage in television, with telecast rights to the US Open, Wimbledon, Roland Garros (French Open), Australian Open, Emirates Airline US Open Series, ATP World Tour Masters 1000 events, top-tier WTA competitions, Davis Cup, Fed Cup by BNP Paribas, and Hyundai Hopman Cup. Tennis Channel is carried by nine of the top 10 video providers.
Position: IT Helpdesk Specialist
Overview: Tennis Channel is seeking a candidate for an IT Helpdesk Specialist who will be responsible for day-to-day administrative tasks within a collaborative environment. The appropriate candidate will have the knowledge and experience to hit the ground running in a fast-paced atmosphere with an emphasis on policy enforcement, security and timely resolution of issues.
Daily Responsibilities will include, but are not limited to the following:
o Assist internal and external clients with helpdesk issues and properly follow escalation list to resolve issues in a timely manner.
o Remote and local troubleshooting of helpdesk issues
o Set up of computers for new users and ensure delivery of equipment to users in different locations if necessary.
Setup of Laptops and Desktops for new and existing users
Setup of Mobile devices including Blackberry, Android and iPhones.
o Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
o Assists in supporting corporate applications; user desktops, etc.
o Assists with basic troubleshooting.
o Helps install and improve computer software and network equipment.
o Assists with the inventory management of software licenses, software, hardware, and other IT supplies.
o Assists with the purchase of software, hardware and other IT supplies.
o Promotes responsible usage and care of corporate equipment.
Minimum 3 ? 5 years as full-time helpdesk or related functions.
BS degree in Computer Science or a related field.
Great Client/Staff interface skills required.
Skilled with all Mac OSX operating systems including all desktop and iOS devices (iPad, iPhone), a must.
Skilled with Windows XP and higher versions (Windows 7, 8), a must.
Skilled with Microsoft Office 2010 and other previous versions, a must.
Previous use of Blackberry Enterprise Server, preferred
MCSE, or academic qualifications in IT preferred
Experience with MDM software such as AirWatch and its supported devices (Android, iOS)
Experience with Exchange Server 2007 or 2010, preferred
VMWare Vsphere knowledge and experience a plus
Willingness to work varied schedules, including nights and weekends
Personal transportation for a multi-location/multi-office environment, required
Occasional domestic and international travel, required
Entertainment/Broadcast industry experience is a plus
||2850 Ocean Park Boulevard |
Santa Monica, CA 90404
THIS JOB HAS EXPIRED