IT Helpdesk Support Specialist Proofpoint
THIS JOB HAS EXPIRED Description
Proofpoint is seeking an IT Helpdesk Support Specialist to support the IT needs of Proofpoint employees at our offices (Sunnyvale, Salt Lake City, and Toronto) and in the field. This position is a contract position based at our corporate offices in Sunnyvale, and reports to the IT Manager and will work alongside with the existing IT staff.
Providing technical support and customer service via email, phone, and on-site.
Working with other members of the IT organization to ensure timely resolution of employee issues.
Troubleshoot and resolve software and hardware problems on behalf of employees.
Provides basic LAN and Windows/Apple problem solving for local and remote users.
Performs new hardware installation and upgrades.
Builds, reconfigures, maintains, and repairs Windows/Apple systems (desktops and laptops) for employee use
Performs moves/adds/changes to equipment (computer hardware, cables).
Performs applications installation, re-installation, configuration and upgrades.
2+ years supporting desktop hardware and software in Windows environment
Experience with Windows server/network administration
Experience utilizing desktop management tools such as Ghost, LanDesk or equivalent
A+/Desktop+, MCITP certification(s).
Experience in supporting VOIP-enabled phones and network environments.
Experience supporting Microsoft Office applications, including Outlook in an Exchange environment.
Experience supporting mobile devices, including Blackberry and iPhone
Experience dealing with vendor support to deal with software, firmware, and hardware issues
Proofpoint, Inc. helps the largest and most successful companies in the world protect and govern their most sensitive data. Founded in 2002 by the former CTO of Netscape and headquartered in Sunnyvale, CA, Proofpoint was funded by top Silicon Valley investors, including Benchmark Capital and Mohr Davidow Ventures before going public in 2012.
Please note that Proofpoint does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
||892 Ross Drive |
Sunnyvale, CA 94089
THIS JOB HAS EXPIRED