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IT HelpDesk Technician Yelp
THIS JOB HAS EXPIRED
The Yelp IT HelpDesk provides world class IT support to our global base of employees. The IT HelpDesk Technician?s primary responsibility will be to triage all level one support requests, resolve issues that are able to be addressed at the first level, and escalate the issues out to the appropriate escalation resource. You?ll get the chance to flex your technical muscles daily by providing quick, effective and polite customer service to our employees worldwide. Working with our IT HelpDesk team based out of San Francisco, you will help us continue to support our employees in their goal to help connect people with great local businesses!
Responsibilities:
Phone, walk-up and inbound ticket queue support for incoming global employee IT service requests
Resolution of first level IT service requests over phone and through trouble tickets
Determine proper escalation path for non-resolvable first level issues
Maintain HelpDesk inventory of peripherals
Monitor internal system notifications for proactive response, and communication of any outages or system down time
Assist with Active Directory accounts & File Share Permissions
Requirements (and we mean it!):
Minimum of 1 year HelpDesk Technician experience
Minimum of 1 year phone based technical support
Experience supporting Mac OS X & Windows
Active Directory experience
Experience working with remote control software
Process creation and documentation experience
Excellent written and verbal communication skills
Positive team oriented attitude
A sense of humor!
| Location: | 650 Mission Street Second Floor San Francisco, CA 94105 United States |
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THIS JOB HAS EXPIRED
Yelp
Investors: Benchmark Capital, Bessemer Venture PartnersAll Jobs: at Yelp
| Web Site: | www.yelp.com |
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| Headquarters: | 650 Mission Street Second Floor San Francisco, CA 94105 United States |
| Industry: | IT Services |
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