IT Operations Service Technician Tesla Motors

About Tesla

Palo Alto, California-based, Tesla Motors uses proprietary technology, world-class design, and state-of-the-art manufacturing processes to create a new generation of highway capable electric vehicles. We utilize an innovative distribution model based on Company-owned sales and service centers. This approach allows us to maintain the highest levels of customer experience and benefit from short customer feedback loops to ensure our customer needs are fulfilled. We believe our operational infrastructure provides us with a competitive advantage compared to traditional automobile manufacturers.

The Role

Tesla is currently seeking IT Operations Service Technician (contract- 3mos) to join our team in Palo Alto, CA.

The IT Services position within the IT Operations team will be on the front lines of Tesla Motors' IT systems support. IT Desktop Technicians will be the face of IT for internal customers. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team's SLAs and/or project requirements.

Responsibilities

• The primary responsibilities of this position will involve -- among other things:
• Handling Tier 1 Helpdesk work orders via ticketing system, e-mail, and telephone.
• Handling responses to infrastructure and endpoint events.
• Participation in new product testing and evaluations.
• Exceptional troubleshooting skills.
• Patch testing and deployment.
• Endpoint system inventory and deployment including desktops, laptops, printers, and phones.
• May require unscheduled after hours work.
• May require occasional travel.
• May require a shift on a Saturday or Sunday to replace a weekday
• Participation in IS/IT program or basic IS/IT experience.
• Familiarity with Windows, MAC, and Linux environment preferred.

Requirements

• 1 or more years experience in IT Support.
• Excellent customer service skills.
• Experience with Windows, and Linux environments.
• Familiarity with CAD and mCAD tools and clustered computing environments preferred.
• Familiarity with SharePoint, Exchange, CVS, backup utilities, and other enterprise applications.
• Familiarity with VoIP, TCP/IP, and networked systems.
• Experience with Active Directory, LDAP, and centralized authentication environments.

Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.