IT & SaaS Operations Administrator Regent Education

Job Description
The Role
The IT and SaaS Operations Administrator is a member of the Regent Operations team and participates in
the day to day operations of Regents SaaS offerings. This hands-on position has responsibility for the
successful, continuous operations of our on-demand services including the deployment, management,
monitoring, reporting, troubleshooting and repair of production systems. This position works closely with
product development to meet or exceed business objectives and assure the highest levels of customer
satisfaction. Specifically, s/he will:
Provides effectiveness and efficiency to SaaS operations and ensures high levels of customer
satisfaction are maintained. Ensures the operation is in accordance with established procedures
and practices. Works with the team to deliver overall IT day-to-day operations to improve
infrastructure costs, performance and end-user satisfaction.
Monitors performance of infrastructure equipment, coordinates equipment installation and
delivery schedules. Identified requirements for infrastructure and operation expansion based on
current and projected activity.
Adheres to industry best practice policies and procedures (including: incident, problem, change
management) to ensure that standardized methods and procedures are used for efficient and
prompt handling of all changes to controlled SaaS infrastructure, in order to minimize the number
and impact of any related incidents on service.
Participates in IT strategy planning activities, bringing a current knowledge and future vision of
infrastructure technology and systems and best practices (e.g., ITIL) as related to the needs of the
business.

Provide problem resolution for infrastructure issues locally at Regent as well as at Regents hosted
data center
Drive resolution of high-severity outages impacting IT infrastructure.
Works with the Operations Team to establish metrics, key performance indicators and service
level agreements for driving the performance of Regents SaaS infrastructure
Maintenance and administration of Windows 2003/2008 server infrastructure.
Maintenance and administration of Windows 7 and Mac OS clients.
Maintenance and administration of virtualization technologies inlcuding Hyper-V and VMWare
Maintenance and administration of Exchange 2010 client and server.
Management of Microsoft Security Patch/Hot Fix installation.
Management of Active Directory including creation and administration of user profiles and access
credentials
Maintenance and administration of DNS, IIS, FTP, MSMQ and other network services.
Deployment of ASP.NET web applications and web services to IIS 7
Maintenance and administration of SQL Server 2005 including database backup/restore, user
accounts setup
Responding to IT related trouble tickets reported in ticketing system and service requests
regarding hardware and software installation, configuration, troubleshooting and deployment of
new software releases.
Responding to server resources monitoring alerts
Installing, configuring, and maintaining all manners of server hardware and associated network
equipment, including SCSI, RAID, Firewall, Switch, Router, VPN.
Develop, manage and keep up-to-date system configuration documentation.
Maintenance and administration of Linux hosts for JBoss / Tomcat including deployment of web
applications a plus

Professional Requirements
5 plus years of IT and business/industry work experience
Experience in SaaS or hosted software solutions is a big plus
Experience with on-call and 24/7 support
Demonstrable skills in problem solving and working in a fast-paced product environment
Must be a team player, and have excellent communication skills
Attention to detail, and a commitment to quality work
Demonstrated ability to work with both technical and non-technical individuals in the
development of business systems and providing direction to the development team.
Demonstrable skills in problem solving and working in a fast-paced software development
environment.
Must be a team player, and have excellent communication skills.
Attention to detail, and a commitment to quality work.

Working At Regent Education
The company allows casual business dress and offers a result based, entrepreneurial work environment.
We want the best and brightest who are self-starters who can take action to achieve results. We are a
team-based culture with a Can Do attitude and always strive to exceed expectations. We offer
Comprehensive benefits that includes; health and dental, life, and a 401K plan, as well as, company
bonuses for exceptional performance. Based in Frederick MD, Regent offers a stress free reverse
compute from the Washington D.C. and Baltimore metropolitan areas.

Location:	47 East South Street Suite 201 Frederick, MD 21701 United States