IT Service and Support Analyst, Level I InComm Holdings
THIS JOB HAS EXPIRED Overview:
InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.
InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.
The InComm NOC technician is responsible for the first level response to incidents and monitoring the data center in a 24x7 transaction processing environment. The environment includes Cisco, Juniper, Windows, UNIX, Linux, MySQL, MSSQL, Oracle, EMC, Data Domain, HP, Dell, Solaris and other systems. Monitoring is handled in SQLSentry, Orion, Opsview, Big Brother, Splunk, Site Scope, and other tools.
Tier 1 response to incident calls and emails from internal users and partners on inquiries and support related issues
Troubleshooting and resolving Tier 1 transaction processing incidents
Keep incident tracking system accurate and up-to-date
Create and maintain process and procedure documentation
Service oriented IT experience
Strong analytical and problem solving skills
Experience with Service Now helpful
Excellent customer service and oral communications skills
Bilingual with English plus Spanish, Japanese, or French is helpful
||Atlanta, GA |
THIS JOB HAS EXPIRED