IT Specialist Bomgar
THIS JOB HAS EXPIRED Position Summary: The Information Technology Specialist is responsible for effective provisioning, installation/configuration, operation, and maintenance of end user hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling employees.
Responsibilities and Essential Functions
Provide Tier I support. Monitor, document and resolve IT tickets ensuring work assignments are completed to end user satisfaction.
Maintain computing environment by managing assets and inventory, installing upgrades and monitoring system performance.
Install new / rebuild existing laptops and desktops and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Apply OS patches and upgrades on a regular basis.
Able to communicate technical information to non-technical people. Regularly provide advice and recommended actions involving complex issues. Resolve problems within established practices.
Update job knowledge by participating in educational opportunities such as reading professional publications, maintaining personal networks, participating in professional organizations.
Protect organization's value by keeping information confidential.
Education / Experience Requirements
Associate's degree, with a technical major, such as engineering or computer science.
2+ years direct related Networked PC Support and/or Technical Help Desk experience in a Microsoft 200+ user, multi-platform environment.
Ability to perform typical PC, Mac and Help Desk support, including desktop computer configuration and upgrades and maintenance of hardware, operating systems, including file and print sharing, desktop policies, profiles, communication protocols, remove and replace components, troubleshoot system operational errors and request tracking.
Experience with Wireless, Dell Kace, DHCP, DNS, Symantec Antivirus Corporate Edition.
Working experience with wide variety of hardware and desktop operating systems, including Dell hardware, Apple hardware (Macs and iOS devices), VMware Virtualization software, Microsoft Active Directory, Microsoft Office products, SharePoint and Windows Operating Systems.
Ability to analyze corporate needs for hardware and software systems and recommend appropriate system solutions to meet business requirements.
Ability to communicate technical information to both technical and non-technical personnel.
Ability to handle multiple user requests and prioritize work assignments.
Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent analytical and problem solving skills.
Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.
Must be detail-oriented.
Ability to work within a team environment
Capable of lifting and or moving large boxes or pieces of IT equipment of up to 50 lbs.
Support and adhere to Company's Core Values (www.bomgar.com/about/core-values)
Professional demeanor at all times
||Atlanta, GA |
THIS JOB HAS EXPIRED
Bomgar is a solution for virtualizing support staff. We help you overcome access barriers and replace ineffective support methods through support virtualization.Investors: G-51 Capital All Jobs: at Bomgar
|Headquarters:||578 Highland Colony Parkway|
Paragon Centre, Suite 300
Ridgeland, MS 39157
|Company Profile:||Bomgar's mission is to change the way work is done. We work to free the tech support community from the restraints of access barriers and geography, and from the inefficiency of traditional phone-based and on-site support. How do we do this Through support virtualization.
Support virtualization makes support more responsive, efficient and secure by removing the geographical and technological barriers between customers and those supporting them. Virtualizing support with Bomgar helps your company respond faster, distribute specialists more evenly, increase the productivity of current staff, and resolve incidents more cost-effectively. With Bomgar, support becomes a shared virtual resource.|
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