IT Support Analyst 2U, Inc.
THIS JOB HAS EXPIRED Key Responsibilities:
Provide application and technical support to internal customers
Troubleshoot complex issues, via remote access tools, relating to configuration, functional support, etc.
Document and continually refine the process for resolution of technical support issues cradle to grave.
Work closely with IT Managers, VP, Technology and CTO and assist with any and all ad hoc tasks
Using defined systems and processes, keep internal and external stakeholders updated on requests, issues, etc
Thoroughly document and manage customer issues in Salesforce CRM; writing solutions, FAQs, etc. as needed
Research and analyze web based technologies and services to keep current with emerging technologies
Prioritize requests based on need and impact, working with internal stakeholders to address priorities
Things That Should Be in Your Background:
0 to 2 years of professional experience in the field of computers or computer related technologies
Aspirations to grow in IT Infrastructure, Software Development, Quality Assurance or Project Management
Bachelor's Degree highly preferred in Information Technology, Computer Science or Business Administration, plus additional related college courses or professional training
Ability to work evening and weekend hours to support students at peak times
Enthusiasm and the ability to thrive in an atmosphere of constant change
Other Attributes That Will Help You in This Role:
Ability to fully articulate complex technical solutions to non-technical people in a clear, concise manner
Operating system fundamentals, IP networking & Microsoft Windows & MAC Operating Systems
Advanced troubleshooting and problem solving skills
Excellent time management skills required
Ability to work with a diverse team in a fast-paced environment
You are not an asshole
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
Infrastructure: 2U provides the support infrastructure and the logistical components of our partners? online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
Since our founding, 2U has partnered with some of the most prestigious research universities to deliver groundbreaking online degree programs. You can read about our partners here (www.2U.com/partners).
And if you?re ready to help our team (www.2U.com/team) build the next great movement in higher education, consider joining us (www.2U.com/careers).
Why It?s Great to Join Our Team
There are plenty of reasons, but here are a few:
Benefits ? at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That?s not all! Admissions Counselors receive a 100% paid tuition benefit for themselves, their spouse and their legal dependants.
Our Culture ? We are a highly energetic, innovative start-up company with room to grow. We don?t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U?s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.
||New York, NY |
THIS JOB HAS EXPIRED