IT Support Analyst AddThis
THIS JOB HAS EXPIRED AddThis runs a sophisticated large-scale infrastructure that is touched by billions of end users. We are looking for an IT Support Analyst to help us provide support to a service-oriented computing environment. This role provides IT support and training as well as significant responsibility in numerous IT projects.. This role will provide lots of exposure to all facets of IT and Operations and is a huge opportunity for someone looking to learn and grow in a fast-paced environment.
Work with users either onsite or remote to resolve technical issues on Windows and Mac computers.
Be an IT solution provider to employees regarding use of applications, tele and video conferencing systems, security best practices, and solving IT issues.
Set up new hires with equipment and appropriate access and conduct training on AddThis systems and applications.
Support and maintenance of printers and other IT-related hardware including server room equipment
Support and maintenance of business software applications
Identify and assist in numerous IT projects
Bachelor?s degree or related experience required
At least five years of proven experience supporting end users providing superior technical assistance and resolving technical issues for both Windows and Mac environments
Proven experience diagnosing complex technical laptop issues, Google application support, mobile device support (Android and iOS)
Self starter with the ability to identify needs and work with IT Manager to develop action plan to resolve.
Proven ability to work well in a team environment
Proven ability to multi-task and juggle multiple critical issues
Proven ability to quickly adapt to change
Proven customer service skills
Outstanding communication (written and verbal) skills
Experience and interest in training to provide innovative training experiences.
||Vienna, VA |
THIS JOB HAS EXPIRED