IT Support Engineer Gemvara

Department: Engineering
The Job:
Gemvara is seeking an experienced IT Support Engineer to join our innovative team of Me-Commerce revolutionaries. As an IT Support Engineer you will be responsible for all internal office IT support including network, desktops, laptops, email, phone systems, etc.

Gemvara uses Windows Server 2003/2008, Active Directory, Exchange Server and Outlook for computers and smart phones, TCP/IP, ICMP, TraceRoute, TCPdump, LAN, routing, and Ghost. While Gemvara is always looking for the best and brightest, we do not hire solely on a specific skill set. Rather, we hunger for new ideas so if you think you would do it differently, we're open and interested.

At Gemvara you will be part of a close-knit team that is passionate about changing the face of e-commerce. You will be surrounded by innovative people who truly believe in the company and in one another. At Gemvara, your ideas will be recognized, your intelligence will be applied, and if you work hard, your opportunities to succeed will be endless. Gemvara has an amazing benefits package and our culture is top-notch - we work hard, but we play hard too.

What You'll Do:
Windows system administration (Active Directory, backups). Office mail setup and administration.
Installation, deployment, support and maintenance of server hardware and operating environments
Diagnose, solve and provide root cause analysis for application, hardware, network, and O/S issues on desktops and laptops
Install and maintain key office software (corporate Intranet, accounting systems, anti-virus)
Review, audit, define, update and implement service policies and procedures to safeguard critical systems, information and data
Create and maintain high-quality documentation of all relevant specifications, systems, and procedures
Work with 3rd party vendors to resolve issues
Provide internal office IT support
Perform additional related duties as required

Skills You'll Need To Be Successful:
Solid experience with network setup and configuration, including firewalls, routers, switches and vpn
Experience with office moves, including wiring and phone system setup
Expert experience with supporting Internet and Web application products and services
Ability to automate daily administration and user tasks
Must be able to demonstrate the basic principles of project management
Proven track record for working effectively with technical and business functions
Strong business/systems analysis skills required
Information security methodologies and concepts, such as identification and authentication, access control, inception, and audit trails
The ability to communicate and work easily and effectively with others
The capacity to think like an owner
Comfortable taking risks and making mistakes
Excellent ability to create opportunities to innovate
A desire to always be testing and learning
A passion and consideration for the customer and his or her WOW experience
The ability to be quality conscious with excellent analytical, written, and verbal communication skills
Highly self-motivated
College degree in Computer Information Systems, Computer Science, Information Systems Management, or equivalent professional experience
A minimum of four (4) years (in excess of degree requirements stated above) of progressively responsible experience in administration of information systems
The tendency to not take yourself too seriously

Location:	Boston, MA United States