IT Support Intern 2U, Inc.
What We?re Looking For:
The IT Support Intern will assist the assist the IT team in day to day operations. Such assistance will include providing support for computer hardware and software within the 2U Maryland office. The intern will be responsible for the following duties:
Supporting PC and Mac hardware components, desktop operating systems software, and application software (MS Office 2007, Google Apps, Adobe Suite, Salesforce)
Assisting with inventory and inventory management
Monitoring Help Desk support requests
Providing end-user technical support
Coordinating the loan and return of IT equipment
Performing Light admin and clerical duties
Other duties as assigned
Things That Should Be in Your Background:
Must be currently enrolled in an undergraduate/graduate program, part time or full time
Desire to work in the computer/IT field and notable interest in cloud-based information systems and technology
Demonstrated awareness of PC/Mac hardware components, desktop operating systems software and web apps
Demonstrable experience with basic computer technologies and excellent analytical skills
Ability to troubleshoot and resolve hardware and software problems independently
Ability to research and understand technical documents
Comfortable working independently and/or collaboratively with a team
Other Attributes That Will Help You in This Role:
Organized: fastidious, detail oriented, and committed to the highest work standards
The ability to follow explicit instructions and think critically when none are given
Strong communication skills (written / verbal) and the ability to collaborate in a courteous and professional manner towards the accomplishment of goals
Service focus: commitment to the success of the organization and the satisfaction of a diverse user base with a variety of needs and problems to solve
Ability to work late and emergency hours when necessary to maintain high level of service, availability for contact around the clock in case of outages or emergencies
Enthusiasm and the flexibility to thrive in an entrepreneurial atmosphere of constant change and rapid growth
Student currently enrolled at an accredited college/university are preferred. Student should have a minimum 2.8 GPA
About 2U, Inc.
2U partners with top-tier universities to deliver rigorous, selective graduate degree and undergraduate for-credit programs online. Founded in 2008 by John Katzman and a team of education veterans, the company provides universities with the technologies, infrastructural support and capital they need to transform their on-campus programs into high-quality, web-based programs. 2U is one of the highest-funded education technology start-ups in the United States. 2U has partnered with prestigious colleges and research universities to deliver the following groundbreaking online programs:
USC Rossier Online: Master of Arts in Teaching, Master of Arts in Teaching ?TESOL and Master of Education in Advanced Instruction from the University of Southern California Rossier School of Education
MSW@USC: Master of Social Work (MSW) from the University of Southern California School of Social Work
Nursing@Georgetown: Master of Science degree in Nursing from Georgetown University School of Nursing & Health Studies
MBA@UNC: Master of Business Administration (MBA) from the University of North Carolina at Chapel Hill Kenan-Flagler Business School
MPA@UNC: Master of Public Administration (MPA) from the University of North Carolina at Chapel Hill School of Government
@WashULaw: Master of Laws (LL.M.) in U.S. Law from Washington University School of Law
MPH@GW: Master of Public Health (MPH) from the George Washington University School of Public Health and Health Services
International Relations Online: Master of Arts in International Relations from American University?s School of International Service
Semester Online: For-credit undergraduate program through a consortium of leading colleges and universities
And if you?re ready to help our team (www.2U.com/team) build the next great movement in higher education, consider joining us.
Why It?s Great to Join Our Team
Our Mission ? Transforming & disrupting higher education
Our Culture ? We are a highly energetic, innovative high growth company. We don?t take ourselves too seriously?we have a no asshole policy. We strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Benefits ? at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That?s not all! Full-time employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependents.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U, Inc. is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U, Inc.'s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.
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