IT SUPPORT SPECIALIST Aurora Flight Sciences
THIS JOB HAS EXPIRED DESCRIPTION
Be Part of The Next Generation of Flight
Aurora Flight Sciences is a leader in unmanned aerial systems, with a fleet of innovative aircraft designed to empower small tactical units, and safeguard our borders. Aurora provides the capabilities and process controls of a large company with the "can do" attitude of a small company.
If you feel you are qualified, apply for this position, it could change your future.
Job Description (basic job description):
Qualified candidate will ensure proper computer, phone, and network operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problems resolution involves the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. The Candidate will work as the solo onsite representative of the Information Technology team in our Cambridge UAS Research and Development facility.
The IT Support Specialist candidate is responsible for providing all phases of client technical assistance to Aurora Employees, contractors, and guests at the Cambridge facility reporting directly to the IT Manager. Responsibilities include:
Maintain inventory of onsite IT equipment, submitting orders to acquire new equipment as necessary.
Build new user systems as required following a documented procedure and recording pertinent information into our online repository.
Maintain focus on data security, following industry best practices and Company guidelines.
Field incoming help requests from end users via both telephone and email in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule client requests. Escalate problems (when required) to the appropriately experienced technician or next tier of support.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, driver, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backup, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
Minimum Requirements (education and experience):
Qualified Candidate must have three to five years of experience in Information Technology, specifically supporting Microsoft, Linux, and MAC computers in an Enterprise Windows domain environment. The Candidate MUST be a US Citizen.
The Candidate must be able to lift and transport moderately heavy objects such as computers and peripherals.
On occasion work after normal office hours will be required to address outages and perform some maintenance tasks.
||Cambridge, MA |
THIS JOB HAS EXPIRED