IT Support Specialist airbnb
No global movement springs from individuals. It takes an entire team united behind something big. Together, we build, work hard, we laugh a lot, we brainstorm non-stop, we use hundreds of Post-Its a week, and we give the best high-fives in town.
Support Airbnb employees in resolving problems with IT, AV and Communications systems.
Design and execute projects to improve systems and operations.
Document support and operations processes.
Purchasing hardware and software
Ability to help Airbnb employees solve hardware and software problems with Apple products, including iMac?s, laptops, iPhones, and Apple applications software.
Experience with hosted productivity and communications applications, including Google, Box, MS Office, Adobe, contact center tools, and the ability to train and support employees on their use.
Knowledge of Apple and Android mobile phone systems and the ability to advise and help employees with those tools.
Ability to support and assist employees using AV systems, both on-site and remote, including cinema displays, Apple TV, Crestron controls, projectors, audio and videoconferencing.
Knowledge of administration of Apple computer products using enterprise management tools.
Experience using and managing ticket-based enterprise work-flow management systems, particularly Web Help Desk.
A positive, service-oriented attitude.
Good verbal and written communications skills.
Apple Certified Support Professional (ACSP)
Apple Certified Maintenance Technician (ACMT)
JAMF/Casper Suite certification.
||San Francisco, CA |