IT Support Specialist Quantcast
Quantcast is seeking an experienced, customer service focused Support Specialist to help leverage technology to make our employees as productive as possible. Part behind the scenes maintenance, part day-to-day helpdesk service, this person will provide company-wide support and have the exciting opportunity to develop and scale the resources of a rapidly growing organization.
This person should be comfortable with multiple-location service and have an eye on planning for the future. The ideal candidate for this position not only has an understanding of IT networks and infrastructure, but also has a strong focus on providing outstanding customer service and desktop support in a timely manner. As one of the key players who must work with every other employee, we?re looking for a positive person who can juggle and prioritize multiple requests with patience and a smile.
The Support Specialist will report directly to the Senior Support Specialist and will administer, manage and maintain the computer systems, network and office systems.
This position will be based in Quantcast's San Francisco main office. You will also provide remote support (during San Francisco business hours) to our US and European satellite offices and remote users, in partnership with our onsite IT support agencies in several locations. There may be infrequent travel to these locations.
Quantcast is a digital advertising company specialized in audience measurement and real-time advertising. As the pioneer of direct audience measurement in 2006, Quantcast has today the most in-depth understanding of digital audiences across the web, allowing marketers and publishers to make the smartest choices as they buy and sell the most effective targeted advertising on the market. Quantcast is dedicated to making display as relevant and effective as search, and currently delivers outstanding advertising campaigns for the world's leading advertisers and publishers and brings accurate audience measurement to over 100 million web destinations.
Handle end-user requests; troubleshoot issues with hardware, software, applications and network
Set up new employees ? collecting requirements, purchasing, imaging, setup, deployment, education and follow up
Maintain inventory of equipment and vendors
Research, recommend, purchase and deploy IT hardware and services
Documentation of systems for end users and other IT personnel
4 plus years of experience providing face-to-face desktop support to users in a heterogeneous network
Desktop support on Windows 7 and Mac OS
Experience administering Windows Server 2008, Active Directory, DHCP, DNS, email servers, printers
Experience with Windows system management tools, managed encryption, system imaging, backup & recovery solutions
Set up and support mobile devices including iPhone and Android
Experience providing remote support
Bachelors in MIS or IT discipline, or equivalent experience
Ability to lift 30 pounds
Passport for international travel
Strong technical skills and ability to troubleshoot problems
Outstanding interpersonal skills, including strong verbal and written communication skills
Prioritize tasks and work independently, while closely collaborating with management on broader IT projects
Curiosity and habit of learning and educating others on new technologies
Ability to think ahead and plan for future growth, as well as specify and present pros/cons of various solutions
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