IT Support Technician BioEnergy International

Summary
The IT Support Technician?s role is to ensure the stable operation of the in-house computer software systems and network connections. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion, and provide end user training where required. Position reports to the Director of IT.

Essential Duties and Responsibilities

Diagnose software and hardware problems
Track, prioritize and document requests using the Help Desk request system.
Install and configure new computers and other IT equipment
Repair and upgrade different types of computers (software and hardware)
Identify problems and repair printers, copiers and scanners
Train users when required
Be willing and able to travel up to 15% and, at times, on short notice.

Qualifications

Communication skills using speech and writing
Ability to systematically troubleshoot complex problems
Ability to work in a Windows 2008 Server environment
Valid Driver?s license and vehicle

Education and/or Experience

College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
Extensive application support experience with Windows 7 Pro. Familiarity with Windows XP.
Application support experience with Macintosh helpful
Working knowledge of Microsoft Office 2007.
Knowledge of local area network administration helpful.
Hands-on software and hardware troubleshooting experience

Location:	Quincy, MA 02169 United States