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IT Support (temporary) AgraQuest
THIS JOB HAS EXPIRED
AgraQuest, Inc. is currently seeking to fill a temporary IT Support position. In this role you will providehands?on IT support for the company.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Essential Job Duties and Responsibilities:
? Provide on?site IT support for all users including:
o General assistance with Microsoft Office Suite: Word, Excel, Outlook, Power Point, and
Access.
o Troubleshoot and resolve laptop/desktop issues
o Remote control remote user systems to resolve issues
? Set up new computers and new user accounts
? Verify backups ran correctly ? assist with resolving issues
? Verify the remote user backups are run and valid
? Manage downloads and changes to all laptops and desktops
? When changes are made to SOP, make sure all computers are changed to comply with new
procedures
? Keep procedures and systems documentation current
? Report computer issues to vendor support, working through diagnostics and implementing the
resolution
? Manage user requests for hardware, peripherals, and accessories
? Keep hardware inventory and user information database up to date
? Manage user hardware files, software inventory, and server files
? Supports Company?s position of preventing harassment
? Treats co?workers with respect and dignity
? Abides by all safety policies
Educational Requirements and Job Experience:
? MIS or Computer Science degree, or other related degree (degree in progress is acceptable)
? CompTIA A+ required within 3 months of full?time employment
? Previous experience (within past 18 months) working in a help desk environment
? Experience in the Microsoft Office Suite (2007, 2010)
? Experience with Windows 7 and XP
? Comfortable with troubleshooting Desktop & Laptop computers from an individual part level
(i.e., hard drive, video card, NIC, etc.)
Knowledge:
? Basic mathematic principles
? Microsoft Windows 7 standard set up
? Microsoft Office Suite
? The basic principles of support and tracking tickets
Skills:
? Troubleshooting using common sense
? Patience with users who may be confused and unable to provide clear information
? Verbal communication skills to allow them to assist those users without using technical terms,
both in person and on the phone
? Written communication skills to create user documentation as necessary
Abilities:
? Ability to replace parts on a computer
? Ability to verbally walk a user through screens without confusing them
? Ability to take a list of tasks and complete them without direct supervision
? Ability to handle multiple projects at once, and prioritize tasks and events towards a goal
? Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists
? Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
? Ability to multi?task and work in a fast paced environment
? Effectively organize, prioritize and follow?up on work assignments
? Maintain accurate records
| Location: | 1540 Drew Avenue Davis, CA 95618 United States |
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THIS JOB HAS EXPIRED
AgraQuest
Investors: Boldcap VenturesAll Jobs: at AgraQuest
| Web Site: | www.agraquest.com |
|---|---|
| Headquarters: | 1540 Drew Avenue Davis, CA 95618 United States |
| Industry: | Cleantech / Energy |
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