IT Systems Engineer Tumblr
Tumblr is looking for an IT Systems engineer with a customer service focus to help keep our team happy.
Responsibilities and Duties:
Field support request from the internal Tumblr team.
Troubleshoot everything from hardware to VPN connections to audio/video installations.
Configuration and deployment of Mac OS X Laptops.
Train end-users on best practices, new software and policies.
Participation in 24/7 on-call coverage for internal corporate systems.
Strong customer service skills.
Capable of maintaining and authoring internal procedure & policies.
Excellent communication skills, capable of explaining highly technical problems in "plain" English.
Ability to prioritize tasks independently.
Excellent troubleshooting skills.
Broad experience with a wide range of products, services, and technologies.
Ability to recognize the right tool for the right situation/problem, equal weighting of both commercial and open source solutions.
Ability to lift 50+ lbs computer equipment and hardware as needed.
Apple ACSA, ACTC, or related certifications.
A/V Experience - mixing boards, video cameras, video streaming, Final Cut Pro, AMX, etc.
Knowledge of Mac OS X-specific technologies and tools: AppleScript, DeployStudio, PackageMaker, munki, etc.
Participant in MacEnterprise, AFP548 or related OSX administrator communities.
Previous work experience in a start-up environment.
Comfortable with hardware: racking machines, clean/well documented cabling - not afraid to "get hands dirty".
Comfortable authoring AppleScript, bash and related automated scripting.
What We're Excited About:
Empowering the Tumblr team with new technologies and services.
Making sure every Tumblr employee is able to work at peak efficiency, all of the time.
Automating and streamlining processes.
Tumblr is a New York City start up that empowers creators and explorers. Founded by David Karp in 2007, Tumblr is now home to more than 130 million tumblelogs and 58 billion posts across a wide swath of communities and topics. From our headquarters near Union Square, our highly caffeinated engineers work in an open, positive and collaborative environment. We focus on creating intuitive and beautiful ways to share, discover and connect, while engineering new ways to bring Tumblr to more people around the world.
||419 Park Avenue South |
New York, NY 10016
Tumblr enables creatorsInvestors: Yahoo! All Jobs: at Tumblr
|Headquarters:||35 E 21st Street|
New York, NY 10010
|Industry:||Media and Entertainment|
|Company Profile:||Tumblr lets you effortlessly share anything.
Post text, photos, quotes, links, music, and videos from your browser, phone, desktop, email or wherever you happen to be. You can customize everything, from colors to your theme's HTML.|
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