IT Tech Lead Acquia
THIS JOB HAS EXPIRED Acquia is growing at light speed and we need our IT systems to keep pace with the rapid expansion in our customer base, revenue and employees. We?re looking for an IT Tech Lead with a hands-on background and a desire to lead strategic efforts. This person will work at our corporate headquarters in Burlington, MA and with a team that supports our entire company, including our offices and employees across the North America, Europe and Asia Pacific.
The IT Tech Lead will monitor the help desk ticket queue and is expected to jump-in on critical tickets while assisting with ticket escalations. This person will manage asset acquisition and asset tracking of all computer systems, software licenses and related inventories of equipment, telephony devices and accessories. To ensure new hires can be productive from day one, the IT Tech Lead will work closely with HR to coordinate resource distribution to the appropriate on-boarding office for each new employee. The IT Tech Lead will work with the team in managing our business software while proactively making ecommendations to the IT Director for additional product as the company's needs grow.
Expert in Mac OS, Windows and/ or Linux knowledge
Proven track record of successful IT advancement
Experience in Help Desk operations
Intimate knowledge of network infrastructure and technologies
Solid skills troubleshooting VoIP telephony, DHCP, LDAP, VLAN, WAN
Familiar with ITIL standards for operation is a plus
Experience with Cloud/ SaaS Service Providers is a plus
Experience with machine inventory management with tools like LanDesk or Casper Management Suite is a plus
Working knowledge of a ticketing system like Jira is a plus
Working knowledge of a WIKI system like Confluence is a plus
Excellent written and oral communication skills
||Burlington, MA |
THIS JOB HAS EXPIRED
We are a new software company that will provide value-added software products and services for the Drupal social publishing system
Shipping Product Investors: NEA
, North Bridge Venture Partners
, O'Reilly Alphatech Ventures
, Sigma Partners All Jobs: at Acquia
|Headquarters:||150 Presidential Way|
Woburn, MA 01801
|Company Profile:||With over two million downloads since inception, Drupal is used by web developers worldwide to build compelling websites. Diverse organizations use Drupal as their core social publishing system, including media companies, non-profit organizations, publishers, and many others.
Acquia plans to accelerate and extend market adoption of Drupal by advancing the core technology and offering value-added software products and network services that dramatically speed deployment and reduce risk.
Our founders are Dries Buytaert, the original creator and project lead of the Drupal open source web content management system, and Jay Batson, previously founder and CEO of Pingtel.|
Support Acquia with Social Media services