ITS Help Desk Specialist Grant Street Group
THIS JOB HAS EXPIRED Job Description
Do you have excellent customer service skills? Do you have PC & Mac experience?
We currently have an exciting opportunity in our Information Technology Services team for a highly-motivated and logically-minded individual to provide in-house and remote support for a variety of technology related issues. In this role, you will serve as first point of contact for help desk requests from employees by phone, email, online, or in-person.
Grant Street Group is a ?Software as a Service? pioneer, hosting in 1997 the world?s first online bond auction for the City of Pittsburgh, Pennsylvania. Since this first auction, over 3,800 clients have used our software to process financial transactions exceeding $12 trillion. Today, Grant Street Group is a growing company providing Software as a Service in fields such as electronic payments, auctions, and tax collection and billing. Our customers include banks, financial companies, and state and local governments.
The IT Services (ITS) team is responsible for the implementation and management of quality IT services and support to meet the needs of our growing business. The team provides internal customer-focused technical expertise in managing the the day-to-day operations of LAN services, supporting technical and non-technical individuals in a widely distributed workforce.
Must be very detailed and customer focused
Strong communication skills in English
Ability to manage multiple concurrent tasks and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Experience with OS X and Windows operating systems
Understanding of centralized management of desktop systems
Working knowledge of workstation hardware and software
Knowledge of LAN/WAN, TCP/IP, VPN and wireless
A understanding of ticketing/help desk systems
Active Directory, DNS, and DHCP knowledge
Network management and security awareness
Experience with any of the following is helpful:
SaaS applications, such as Google Apps for Business
Perl and shell scripting
UNIX / Linux
JIRA / Confluence
||429 Forbes Avenue |
Allegheny Building, Suite 1800
Pittsburgh, PA 15219
THIS JOB HAS EXPIRED