Job#116 : Automation & Integrated Systems Support Engineer Labcyte
Labcyte Inc. is the leader in low-volume liquid handling for the life sciences. We use acoustic droplet ejection to provide highly accurate, fully automated, non-contact dispensing down to sub nanoliter volumes. This green technology provides significantly better analytical results while saving money. The ?touchless? technology in the Echo liquid handlers provides dramatically better answers by eliminating pipette tips and the adsorption of compounds during transfer, while saving hundreds of thousands of dollars in decreased consumables use. Accuracy is maintained from first drop through the last for a wide variety of fluids, including many considered intractable by other techniques. The Labcyte award-winning Echo liquid handlers are used in all of the top 20 pharmaceutical companies, as well as in leading academic and research institutions worldwide. Labcyte technologies have broad applications including the fields of compound management, genomics, proteomics, particle manufacturing, encapsulation, imaging mass spectrometry, and live-cell transfer. Labcyte is headquartered in Sunnyvale, California.
Labcyte Inc. seeks a highly motivated candidate to join its Support team as an Automation & Integration Support Engineer. This position will report to the Senior Director of Worldwide Support and the successful candidate will be responsible for the support of Labcyte Automation products sold in all global markets.
Qualified candidates must be able to work independently and as a member of multi-disciplined CORE teams, executing tasks on-time and to marketing specifications. Development responsibilities may include laboratory design verification testing, collaboration on the creation and publication of new product documentation and being responsible for technology transfer and training materials when the new product is made available to customers.
BS/MS in Engineering, Physics or Computer Sciences.
7-10 years of Experience working as an Automation Specialist and/or experience as an Automation Integration Engineer where third party devices are included as part of a successful deployment.
Skills and Attributes Required:
Software programming/scripting knowledge in Perl/Python/C#/C++ and Visual Basic
Demonstrated ability to integrate, test, and troubleshoot electronic, mechanical, and software subsystems.
Proven diagnostics capabilities with software integration of multiple devices.
Experience in configuring and integrating devices with RS-232, USB, TCP/IP, etc.
Experience in building, configuring, and administering Windows PCs?
Past experience with an in place CRM system such as Salesforce.com, SAP or SAGE
Proven experience and capacity to create and detail bills of materials within an existing PLM system.
Attention to detail in planning, troubleshooting to root cause and then documenting them as needed. The successful closure of customer case escalations will be required.
Excellent communication skills, both written and verbal.
Demonstrated contribution in supporting capital equipment instrumentation.
Valid California Driver?s License
Valid U.S. Passport
Background checks and references are required.
Desirable Skills and Attributes:
Experience with laboratory instruments, automated liquid handling units and multi-axis Cartesian robotic systems.
Experienced with lab measurement tools for electrical, optical, and mechanical technologies.
Experience with life science instrumentation will be viewed as an advantage.
Basic knowledge of chemistry
Project management experience
The successful candidate will actively participate and represent Support on the Automation Product Family Development Team, Software Applications Development Team, as well as the Sustaining Engineering Team.
Field and respond to all customer case escalations for the Automation Product Family where higher level intervention is required;
Assist field engineering personnel or Labcyte customers with issues related to Labcyte Application software, laboratory automation and third party control systems
Participate and assist in keeping the quality and integrity of the Support CRM system for the Automation Product Family current.
Support Labcyte R&D and Mfg. teams during the DVT period of new Automation subsystems or product family enhancements.
Prepare, document and publish training materials and exams for in house and field engineering personnel.
Train field support engineers, product support agents, distributors and customers on the Labcyte family of Automation products as required.
Create and publish product relevant Technical Support Bulletins related to the Labcyte Automation Products Family and assist with publication of Labcyte Application Software products.
Create, update and publish the Spare Parts bills of material required to sustain and in some cases enhance the life of Labcyte Automation Products.
Travel as needed to customer sites for certain installations, customer training and familiarization and to assist field personnel as required.
The focus of the Automation Support Engineer is centric to the corporate support facility and extended travel is neither expected nor desirable.
Location: Position is based in Sunnyvale, CA.
Candidates only, no recruiters or agencies.
||1190 Borregas Avenue |
Sunnyvale, CA 94089