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Jr. Account Manager Visible Technologies
THIS JOB HAS EXPIRED
The Junior Account Manager will provide customer support and account coordination of implementation, general product training, and service deliverables to assigned accounts. This person is responsible for knowing and utilizing Visible?s suite of products and services as well as maintaining general knowledge of social media search techniques, trends, and client-specific initiatives.As part of a Junior Account Manager?s day-to-day activities, he or she must be able to: provide general product consultation; demonstrate expertise on social data discovery; advise clients on product best practices around engagement, workflow and reporting; lead client product training; ensure data quality; and oversee coordination of any client deliverables. This role requires management of key stakeholder relationships and the regular communication of risks and opportunities to appropriate internal team members.
For Premium Support clients (an optional service), the Junior Account Manager partners closely with the assigned Regional Account Executive or Account Director to support his or her ability to maintain focus on revenue growth while the Junior Account Manager ensures the client is getting the right value in the technology, products and deliverables. This position may vary from 30-40 hours per week.
Position Duties and Responsibilities:
Understand a client?s social media program goals to ensure successful implementation and ongoing value from their purchased Visible products and services offerings
Serve as a main point of contact for day-to-day product user questions or problems and ensure client?s needs are handled promptly
Ensure proper escalations of client complaints or questions
Advise clients on using Visible products and services for social media best practices and use-case scenarios (how other companies use social to make business decisions)
Develop and maintain accurate client relationship and contact information in Salesforce CRM software
Provide product training to account users
Coordinate client projects, deliverables, and manage to high quality and value
Monitor relevant online searches for assigned client accounts
Maintain regular contact, by phone and email, with day-to-day assigned account contacts
Participate in training opportunities on products and services and attend internal team meetings
May be required to monitor support requests over weekends and respond to urgent matters
Assist or work with Customer Support analysts on troubleshooting and resolving client issues
Preferred Skills and Knowledge:
Ability to identify customer needs and recommend the appropriate products and services
Experience using social media sites (Twitter, LinkedIn, Facebook, blogs, forums, etc.)
Account and project coordination experience with Fortune 2000 accounts
Capacity to comprehend underlying technology of social data discovery and collection methods
Be able to lead client application training and answer how-to questions
Familiarity with WebEx, GoToMeeting, or similar web conferencing application
Proficiency in windows-based software programs (Outlook, Word, Excel, PowerPoint)
Experience with Salesforce.com or similar CRM software
Highly professional verbal, face-to-face and written communication
Experience:
1+ year customer support experience in the Software as a Service or high-technology services organization
Some face-to-face client interaction and presentation experience required
Core Competencies:
Ability to absorb large amounts of technical knowledge
Strong organizational and time management skills
Customer-focused
Written and verbal communication skills
Teamwork
Building trust with clients
Results driven
Can function well in interrupt-driven environment
Coordinate a varied quantity and type of projects simultaneously
Education:
High School Diploma or GED Required
Bachelor?s Degree-General Studies Preferred
Travel Requirements:
Less than 5% of time traveling, locally and regionally
Must have a valid Driver?s license and satisfactory driving record and proof of insurance
This position is for our Bellevue, WA office.
| Location: | Court in the Square 401 Second Avenue South, Suite 101 Seattle, WA 98104 United States |
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THIS JOB HAS EXPIRED
Visible Technologies
All Jobs: at Visible Technologies| Web Site: | www.visibletechnologies.com |
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| Headquarters: | Court in the Square 401 Second Avenue South, Suite 101 Seattle, WA 98104 United States |
| Industry: | Software |
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