Jr. Application Support Analyst PulsePoint
xperience: Entry Level
PulsePoint is a recognized industry leader in providing digital marketing solutions that advertisers, agencies and web publishers use to reach and target their audiences more effectively. The company solves the problem marketers have in creating an engaging, relevant, timely and measurable advertising experience across different ad unit types, ad delivery platforms and digital/mobile devices. PulsePoint?s integrated product and technology suite includes a #1 ranked ad exchange and real-time bidding (RTB) platform; social media solutions through their owned and operated websites and a global network of 500,000 citizen journalists that curate unique content and amplify a marketers engagement; audience targeting solutions and analytics which drive smarter ad impressions at scale; and a centralized email marketing suppression solution. PulsePoint is privately-owned and based in New York City, with offices throughout the U.S. and London.
Essential Duties and Responsibilities:
Functions as a focal point between system users, software developers, and operators by blending technical knowledge with business best practices
Participate as part of the client service team to ensure an excellent client experience in a fast-paced environment
Provide efficient and effective resolution to internal/external client created cases.
Diagnose problems within proprietary enterprise platforms
Assist in the release and deployment of product updates
Participate in a rotating evening/weekend shift
2+ years of progressively responsible technical experience in customer support
2+ years experience with enterprise application support
Excellent Diagnostic and Problem Solving Skills
Experience working in Unix/Linux and Windows environments
Experience remotely diagnosing networked computer systems.
Able to work in a team-focused, fast-paced environment
Demonstrated creative problem-solving skills
Excellent oral and written communication skills, good customer interaction skills are a must
The following items are a plus
Bachelors in Computer Science or degree in a related technical field
Basic networking skills, an understanding of firewalls and network infrastructures a plus.
1+ years experience querying and using relational databases
Comfortable reading and diagnosing error messages and stack traces
||New York, NY |