Junior Auditor QuickComm Software Solutions
THIS JOB HAS EXPIRED Role Purpose
This position is responsible for researching and collecting the necessary data to assist the telecom audit and optimization team with projects, documentation, TEM system inputs, as well as track telecom audit dates, triage audit and exception tickets, and assign workloads to VTM Auditors.
Essence of Role ? Key Accountabilities and Duties
1. Impact on the Business
Assist VTM Auditors with mobile and fixed audit ticket management
Follow-up on invoices to see if credits have posted and/or billing corrections have been implemented by carriers (portal based research).
Assist with audit ticket maintenance such as closure of outdated or completed (non-billable) tickets and assistance in following up with research into tickets coming up from Operations (pre-screening)
Assist with monthly audit ticket review reports
Assist with miscellaneous follow up on non-commissionable customers
Assist auditors with non-English document translation via the Internet
Accomplish goals assigned by management.
2. Customers, Suppliers and Third Parties
Manage the workload of audits across the audit team
Ensure that audits are being delivered on time and to the specified quality.
Escalate any resource concerns or customer impacting events to the relevant Regional Manager or VTM Auditor
3. Leadership and Teamwork
Manage and assign system work queues to VTM Auditor in order to push the follow-up and completion of department work within the customers? SLAs and/or audit time schedules
Interfaces with VTM Auditors in support of ticket management, system updates, one time audits, contract rate validations, customer recommendations and Benchmarking.
Partners with Program Managers and Service Managers, Billing, Inventory, Claims, IT, and Project teams in performing these customer initiated services.
4. Innovation and Change
Continually drive for standardization and efficiency
5. Knowledge and Experience
Some experience and ability to manage data through spreadsheets and systems.
Communicates with the VTM Auditors for assistance and work flow assignments including system and ticket updates
Financial (limits/mandates, etc.)
Non-financial (customers/staff, etc.)
Manage any specific, agreed upon budgets for initiatives.
Identify and resolve gaps between any budgetary and cost issues.
Manage stakeholders? expectations with their appropriate input/agreement.
Assignment of work queues to Auditors
Technical / Professional Expertise
Quickcomm and Vodafone Way
We are passionate about exceeding expectations:
We bring the customer experience into every decision.
We create and deliver new products, services and ways of working that delight our customers:
We come up with new ideas to make things better
We know what we?re trying to achieve and change our approach when the old way isn?t working.
Ambitious & Competitive
We bring energy and passion to our work and always aim to beat the competition:
We show a can-do attitude, and believe in challenging and developing ourselves.
One Company, Local Roots
We work across Vodafone to achieve the best outcome for customers, employees and shareholders:
We work across functions to solve problems.
We drive speed to market. We relentlessly prioritise and pursue the outcomes that matter to our business:
We work with pace and energy
We make things simple for our customers, partners and colleagues:
We communicate in a clear and simple way.
We are reliable and transparent to deal with. We deliver for others and trust others to do likewise:
We deliver on our promises and expect others to do the same
Proficiency in Excel including but not limited to filtering, sorting, column sum, find and replace, insert and delete columns
Strong analytical skills with a working knowledge of internal company accounting structure and process
Strong ability to multi-task
Excellent organizational and communication skills
Extreme attention to detail
Outstanding follow up skills
Ability to work independently
Strong Team Work Ethic
High school diploma and one year?s business experience
||Sandy Hook, KY |
THIS JOB HAS EXPIRED