Junior Collector Yelp
THIS JOB HAS EXPIRED Yelp?s Accounting team is seeking a 5-star, hands-on Junior Collector to provide phone support to the Collections team. This person should be able to demonstrate effective communications skills when corresponding with clients while meeting department goals and deadlines. The Junior Collector will be a key member of the Collections team, interfacing daily with external clients along with internal departments.
Make outbound collection calls and send follow up emails to delinquent clients to reduce AR balance
Answer inbound calls to the Collections queue
Contact soon-to-expire & expired credit card clients to obtain valid credit card information
Update and process credit card charges as needed
Work with clients to set up payment plans
Document collection efforts in Salesforce and internal database and reports
Reconcile failed credit card and collection reports
Work closely with the Account Management, Sales Operations, and Collections team
Resolve internal/external customer inquiries in a timely manner
Prior work experience in high call volume environment (minimum of 60+ calls per day)- 1 year minimum required
Prior Collections, Accounts Receivable, or Customer Service experience- preferred
Ability to learn quickly collection skills and techniques
Must have strong and effective communication skills, and have high confidence dealing with people at all organizational levels within Yelp
Experience using Salesforce- a plus
Strong MS Excel and Word skills- required
?.And a sense of humor!
Think you fit the bill? Send us a cover letter along with your resume telling us why you're Yelptastic. See you on Yelp!
||650 Mission Street |
San Francisco, CA 94105
THIS JOB HAS EXPIRED