Junior Customer Support Engineer Tier 1 Vidyo
THIS JOB HAS EXPIRED Job Description
Resolve technical issues in a timely manner, working independently with minimal supervision.
Manage immediate customer cases in a high volume environment
Resolve issues with company internal knowledge base
Acquire and maintain knowledge of relevant product offerings and support policies in order to provide technically accurate solutions.
Develop and maintain excellent relationships with all of the customers and partners.
Help in continuously improving the support service to maintain a high level of customer satisfaction.
Accurately and completely document problems and solutions on case notes.
Weekend on-call duty required on a rotating basis.
Occasional domestic and international travel
Bachelor?s degree in Electrical Engineering, Computer Science or a related field preferred.
2+ years of experience working as a: Tier 1 Technical Support, Training, Customer Service, Field Service, Technical Operations, Help Desk or Professional Services.
Technical knowledge of 2 or more of the following required: Network Equipment, Digital Video Products, Videoconferencing applications, Operating Systems.
Knowledge of IP Networking
Energetic, customer-focused attitude is a MUST!
Knowledge of the following requirements and hands-on experience:
Cisco certification of at least a CCNA
Microsoft Certified System Engineer (MCSE)
Knowledge of Digital Video products (MPEG4, H.264)
Knowledge of SIP and H.323, switch & router configuration
Experience in LAN networking including in-depth knowledge of TCP/IP protocols
||433 Hackensack Avenue |
Hackensack, NJ 07601
THIS JOB HAS EXPIRED