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Junior Level Support Engineer Ember
THIS JOB HAS EXPIRED
Job ID: SPJR1-2012Ember's customer support team seeks a full-time, junior-level Support Engineer to add to our front line customer resources as our company and customer base continues to grow. In this position, you will be based out of Ember?s Boston headquarters, interfacing with Ember?s core engineering groups, Quality Assurance (QA) team, and Field Applications Engineers (FAEs) as well as other support engineers to provide assistance to a global base of customers, design partners and distributors. You will report to the Director of Technical Support and work under the guidance of a Support Team Lead as you grow your knowledge of the product, the customers and the emerging technology.
You will be part of a small but growing support team, where team members utilize a broad range of skills and knowledge to solve problems and track down answers regarding a variety of technical subjects including wireless networking, embedded software design (including state machine design and device driver development), development kit use, digital design, RF performance, and device manufacturing/testing.
This position offers a great experience to:
increase your breadth and depth of technical knowledge
work with some of the newest wireless networking technologies
gain familiarity with the smart grid, home automation and other emerging markets
be part of a growing, profitable organization that has a strong customer focus
The ideal candidate shall have practical experience in C programming, embedded systems software, and wired or wireless networking. We are looking for independent, motivated individuals with superb communications skills and an affinity for creative problem solving in a fast-paced team environment.
Responsibilities
Work with support team to handle incoming customer support queries via web-based ticketing portal
Provide direct support to top-tier customers and Ember FAEs.
Provide guidance on product selection and use, directing customers to documentation and other self-support resources (FAQs, training videos/slides) where appropriate.
Escalate issues to Ember FAEs/Engineering, track problems through to a solution, and provide resolutions back to the customer.
Develop FAQ / knowledge base articles for commonly asked questions; suggest/develop Application Notes or tutorials for more complex issues.
Provide independent and customer-based feedback to Product Marketing to further improve Ember?s product offerings.
Provide technical support to attendees during Ember-hosted trainings and test events.
Requirements
Strong background in C programming
1-5 years experience in software development or software support (preferably in an embedded context)
Solid understanding of networking concepts (wired and/or wireless)
Experience with ZigBee or IEEE 802.15.4 networks a plus
Excellent verbal and written communications skills
Well developed time management and multi-tasking skills
BS in EE and/or CS or comparable experience
Limited travel is required for this position.
Candidate will be asked to:
Demonstrate analytical problem-solving, general scientific and programming skills.
Solve a programming problem.
Submit a technical writing sample.
We offer:
Competitive Salary commensurate with experience
Equity Participation in a hot, market leading, profitable ZigBee startup
Excellent benefits package in a fun, exciting environment
A rewarding position in a challenging environment in the heart of Boston, MA.
| Location: | 47 Farnsworth Street Boston, MA 02210 United States |
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THIS JOB HAS EXPIRED
Ember
Investors: Chevron Technology Ventures, GrandBanks Capital, In-Q-Tel, Polaris Venture Partners, RRE Ventures, Vulcan CapitalAll Jobs: at Ember
| Web Site: | www.ember.com |
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| Headquarters: | 47 Farnsworth Street Boston, MA 02210 United States |
| Industry: | Cleantech / Energy |
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