Junior Security Analyst - remote, evening shift Carbon Black
THIS JOB HAS EXPIRED Seeking Junior Security Analyst (Application Administration Analyst) to get their foot in the door at Bit9, one of the hottest companies in the endpoint and server security market in general. Growing at 100%/year for the past two years and earning accolades from industry analysts, Bit9 is ?leading the next generation of endpoint and server security,? according to IDC. This is a remote, evening shift role that should ideally be based on the West coast, although we?re open to other geographies. The core hours are from 5pm PST ? 1am PST.
The Junior Security Analyst (Application Administration Analyst) is responsible for the day-to-day operation of Bit9 customer installations that subscribe to Bit9 Managed Administration Services.
The Application Administration Analyst fields requests from customers? Tier 1 support via phone, email, and web portal of the CRM solution. Requests will range in complexity from simple file approvals to complex event analysis and custom rule creation. Understanding and assuring the security and integrity of customers? environments is a critical responsibility of the position. Timely and accurate response to customer requests in line with Service Level Agreements will be a key performance indicator.
Bit9 is seeking an individual who is passionate about security, possesses superior customer services skills, and enjoys solving complex problems. The candidate must be able to work independently and in a remote team environment.
Essential duties & responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide exceptional customer service while responding to phone, e-mail, and online requests for Bit9 application administration
Execute changes based on customer?s defined security policies
Interface with customers? security teams for requests outside of the defined security policies
Escalate anomalies to customers? security team
Understand all aspects of customers? help desk processes, software deployment processes, procurement processes, and change management processes
Track and monitor all assigned cases to ensure timely resolution and follow-up
Track and monitor time spent servicing customer requests
Become an expert in the use of Bit9 software
Stay current with emerging threats and security best-practices
Assist in the generation of internal and customer reports
Stay current on security best practices
Collaborate with other Bit9 analysts on best practices and implementation methodologies
Model Bit9 core values: Accountability, Creativity/Resourcefulness, Energy/Passion, Leadership, Integrity/Honesty, Smart/Critical Thinking, Teaming
Qualifications & requirements:
1 ? 5 years relevant experience supporting a security program, platform, or product
Experience in the enterprise security space at the endpoint level
Experience supporting multiple, simultaneous engagements
Managed service support a plus
Diverse endpoint experience a plus (Windows, Linux, OSX)
Industry security certifications a plus (CISSP, GSEC, MCSE, etc.)
Familiarity with software distribution, patch management, and endpoint security technologies
Excellent analysis and troubleshooting skills
Ability to function as an individual contributor and/or a member of a team
Strong attention to detail
||Waltham, MA |
THIS JOB HAS EXPIRED