Key Account Manager Market Force Information
Market Force has recently been recognized as a ?Cool Vendor of the Year? by Gartner Group, one of Forbe?s Top 100 of America?s Most Promising Companies, ranked #21 on the Honomichl List and one of the country?s fastest growing companies by the Inc 5005000.
Market Force is the leading global customer intelligence solutions company for some of the world?s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality providers, entertainment studios and consumer packaged goods companies. We are a privately-held company with our headquarters in Louisville, Colorado, and four Centers of Excellence in Albany, NY, Atlanta, Georgia, Winnipeg, Canada and outside of London, UK.
Our solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping results, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience. At the same time, we are pioneering a new market?customer intelligence?with a groundbreaking technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business.
Reporting into a Business Manager (not a role currently staffed in North America), the Key Account Manager (KAM) is to be instrumental in the creation of a mutually beneficial business relationship between Market Force and its clients. A high degree of proactivity is required to drive program successes throughout our clients? businesses. This involves a full understanding of our clients? businesses at all levels ? in particular their corporate strategies, company culture and training & development processes. To this end the successful candidate will need to be comfortable both in dealing with senior staff such as CEOs, Managing Directors and Directors at board level and also with staff at the local (individual store location) level.
KAMs have full responsibility for the on-going retention and development of each account and their revenue by way of exploring new business opportunities with the client. These are only achieved by delivering successful, high profile and insightful customer intelligence programs that have widespread buy-in and credibility throughout a client?s business.
The role is balanced between external client visits, sales and results presentations and meetings and administrative time in the office. This is fully dependent upon client requirements and may involve working beyond the range of core office hours in order to meet client and internal deadlines.
Essential Duties & Responsibilities:
The main role and responsibilities include:
Understand (and define) client objectives and continually qualify client needs through communicating to and meeting with clients at all strategic levels
Write and execute a Major Account Planning Strategy (MAPS) for each client within your portfolio
Deliver accurate financial forecasting in accordance with MAPS
Understand and track program profitability against measured forecasts
Develop excellent working relationships with clients throughout their businesses ? from the shop floor to the board room and continually listening to, and feeding back, our recommendations and suggestions for development and improvement
Internal liaison with key departments to deliver best in class Customer Intelligence programs
Ability to work and liaise with colleagues and clients across numerous time zones
Use MS Office (principally Power Point and Excel) and our own proprietary Customer Intelligence Platform (online reporting portal) to analyze, interpret and communicate robust and meaningful information to clients on a frequent basis
Attend client meetings by travelling to local, area, regional and national levels to deliver high-impact presentations and clearly interpret and discuss results in a practical and meaningful format
Attend organized events such as awards ceremonies, annual conferences, trade fairs and industry shows where attendance will be both beneficial and enable increased visibility within our client?s businesses and industry sectors
Seek every opportunity to meet with our clients at every level of their business and to discuss the development of our programs
Ensure program results are communicated through a series of methods such as posters, newsletters and rewards including certificates and prize presentations in client environments
Attend monthly Account Management team meetings, Quarterly Company meetings and internal training sessions
Attend monthly and quarterly business planning and review meetings with your manager
To maintain a consistent and open dialogue with your manager
To develop into a senior member of the Account Management team with increased knowledge, skills and best practice ways of working
To buddy with another Key Account Managers to ensure delivery to all client programs in the event of absence
To represent the company in the best possible light at all times
Flexible and adaptable approach to working hours
Some international travel
The Key Account Manager will be required to demonstrate the following skills:
Be professional with clients at all times and be able to discuss headlines and issues face to face in presentations and at meetings, by telephone and in writing both by e-mail and by letter
Be both confident and clear when speaking to clients
Be proactive in identifying issues and positive in suggesting solutions or improvements to clients
Recognize the requirements of clients and ensure all reasonable requirements are filled
Be able to work to and achieve time sensitive deadlines
Recognize and proactively overcome challenges that arise during the course of providing client services
Control workflow sensibly and practically by communicating mutually beneficial timeframes to clients
Be able to prioritize and manage personal workloads, while remaining flexible
Effectively multi?task as required
Inspire confidence from and in others
Demonstrate a positive attitude at all times, particularly when referring to clients and client programs
Accept and follow instruction provided
Be punctual and dress appropriately for the role?s requirements
Adaptability to change
Drive and inspire innovation in our client provision
Be innovative and proactive in suggesting improvements
Be prepared to accept frequent change and the reasons for this
Work with and provide cover for team members when required or possible
Assist other members of the Account Management team wherever possible and whenever required
Be confident and constructive in dealings with senior members of staff
Be able to seek advice and obtain assistance in an efficient manner
Provide assistance in a positive and helpful manner to other departments within Market Force.
Possess excellent and dynamic presentation skills
Ability to construct and write business proposals
Excellent knowledge of and skill within Microsoft Excel, Power Point and Word
Be prepared to gain a full knowledge of Market Force solutions and service offerings and be confidently able to explain these to a third party
Possess a clean driving record
What does Market Force have to offer?
Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:
Flexible Spending Accounts
Market Force Information is an equal opportunity employer.
||Norcross, GA |