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L1 Customer Support Analyst Echopass
THIS JOB HAS EXPIRED
Position Description: Located in Salt Lake City, Utah, this swing shift position will create, manage, and respond to trouble tickets submitted by customers experiencing challenges using Echopass technology or software products and provide exceptional customer support to Echopass customers via phone calls, chat, and email communications.
Requirements:
High School Diploma required, AS/BS preferred
Minimum of 3 years in a technical call center or help desk, and 3 years in technical CTI troubleshooting technologies
Responsibilities:
Manage trouble tickets seeking to resolve issues quickly and efficiently
Attend meetings and trainings as required
Act as a technical resource or to cross-functional Echopass Service Delivery team during service incidents
Ensure customer services are operational within the specified SLA
Provide timely, quality responses to customer inquiries and proactive communications as needed
Preferences:
Basic understanding of telephony concepts and terminology and solid understanding of IP networking concepts and terminology
Possess exceptional customer service skills and must be able to successfully communicate with all levels of employees in an organization via phone, chat, and email
Experience working in a team-oriented, helpdesk or customer service environment
Excellent analytical and troubleshooting skills with end-users/customers
Excellent customer service and communication skills, both verbal and written
Multitasks and works well in a fast-paced environment
| Location: | Salt Lake City, UT United States |
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THIS JOB HAS EXPIRED
Echopass
Investors: Canaan Partners, NEAAll Jobs: at Echopass
| Web Site: | www.echopass.com |
|---|---|
| Headquarters: | 5075 Hopyard Road Suite 200 Pleasanton, CA 94588 United States |
| Industry: | Software |
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