L2 Technical Support Bazaarvoice
THIS JOB HAS EXPIRED About Bazaarvoice:
Bazaarvoice, a leading social software company, helps clients bring the voice of the customer to the center of business strategy. With nearly 2,000 clients globally, including over half of the Internet Retailer 500 list of the world?s largest retailers, over 20 percent of the Fortune 500, and over one-third of the Fortune 100 brands, Bazaarvoice helps clients like Best Buy, Costco, Dell, Macy's, P&G, Panasonic, QVC, Travelocity, and USAA to create social outlets on their brand websites and Facebook pages where customers can engage in conversations. These conversations can be syndicated across Bazaarvoice?s global network of client websites and mobile devices, making the user-generated content that digital consumers trust accessible at multiple points of purchase. Through Bazaarvoice, brands can also connect directly with consumers on retail sites to answer questions and respond to reviews written about their products. The Bazaarvoice technology platform allows clients to leverage social data derived from online word of mouth to increase sales, acquire new customers, improve marketing effectiveness, enhance consumer engagement across channels, increase success of new product launches, improve existing products and services, effectively scale customer support, and decrease product returns. Headquartered
in Austin, Texas, Bazaarvoice has offices in Amsterdam, London, Munich, New York, Paris, San Francisco, Stockholm, and Sydney. For more information, visit www.bazaarvoice.com, read the blog at www.bazaarvoice.com/blog, and follow on Twitter at www.twitter.com/bazaarvoice. Bazaarvoice, 2012.
Who We Want:
Bazaarvoice is looking for a Level 2 Support Engineer to join our Technical Support team. A Level 2 Support Engineer works to troubleshoot issues, answer questions about the Bazaarvoice platform, and make changes to the client configurations to resolve client issues. They are also responsible for identifying and reporting technical bugs to Engineering.
The ideal candidate is someone who is technically curious, a problem solver and motivated by customer success and interaction. A strong focus on client satisfaction is crucial in being successful in this role. This role will enable the candidate to (a) grow a technical skill set and (b) interact with clients from a number of familiar brand names. A track record of demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.
- Address and resolve concerns, issues, and questions for both internal &
external clients in a professional & timely manner
- Troubleshoot integration of Bazaarvoice platform on clients? ecommerce
- Code solutions to client issues when appropriate
- Handle client escalations with empathy and professionalism
Skills and Experience Necessary for the Role:
- Strong client-facing communication skills and experience
- Professional communication skills via both phone and email are required
- Strong organization skills
- At least 3-5 years? experience HTML knowledge is required
- Knowledge of CSS, XML, MySQL, and SEO concepts
- Knowledge of troubleshooting and implementing Web technologies
- Knowledge of programming and software development concepts
- Critical thinking capabilities are crucial in this role
- Proficiency in trouble shooting and code debugging
- Excellent written/oral communication and follow-up skills
- Detail oriented, self- motivated
- A Bachelor?s degree in CIS, MIS, or Computer Science is preferred (or equivalent
- Fluency in a second language a plus
- Desire to learn quickly and thrive in a changing environment
||3900 N. Capital of Texas Hwy |
Austin, TX 78746
THIS JOB HAS EXPIRED
Bazaarvoice, one of Austin's leading, venture-backed Web startups that serves domestic and international Fortune 500 brands with word of mouth online technology and services. We have experienced explosive growth with featured articles in the New York Times, AdAge, Fortune Magazine, and we are the only Texas-based startup to make the Red Herring 100 North America and Global list.Investors: Austin Ventures
, Battery Ventures
, First Round Capital All Jobs: at Bazaarvoice
|Headquarters:||3900 N. Capital of Texas Hwy|
Austin, TX 78746
|Company Profile:||About Bazaarvoice
Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.
Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We're looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
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