Landslide VIP & Support Assistant Landslide Technologies
THIS JOB HAS EXPIRED Landslide Technologies, Inc. is a fast growing, Pittsburgh based software company that helps its customers build world class sales organizations through its Landslide CRM Solution of Sales Process Software, Sales Performance Tools, and Live Personal Assistants.
Since its inception in March 2004, Landslide has achieved several industry accolades including being named a 'Cool Vendor' and a 'Visionary' company by Gartner and the 2006 Frost & Sullivan Award for Product Innovation. Headquartered in Robinson Township, Landslide is an exciting and diverse place to work and has established a workplace culture which respects the individual and offers a fun, high energy and challenging environment with opportunity for innovation and leadership.
The Landslide VIP Assistant's primary functions will be to effectively support Landslide's customers on the use of the company's applications. This includes, but is not limited to site navigation and basic troubleshooting, assisting customer administrators in performing site updates to their Landslide instance, and interfacing with other Landslide teams to deliver world-class service to customers. Landslide VIP Assistants are also responsible for conducting small group training sessions for the Landslide customer base as needed.
The Landslide VIP Assistant will provide complete satisfaction with all customer interactions.
Essential Duties and Responsibilities
Provides inbound product and technical support for Landslide applications via phone and email. Resolves issues and performs site updates within expected service levels
Documents all interactions through the CRM system while adhering to all team processes
Conducts all customer interactions in a manner that represents Landslide Technologies in a positive light. Landslide VIP Assistants are required to be respectful, fair, gracious, knowledgeable, and are expected to uphold the core values established by Landslide Technologies
Ensures that individual performance meets or exceeds the team standards
All other duties as assigned
Advanced degree or relevant work experience
Exceptional oral and written communication skills
Demonstrated customer-centric mentality and problem solving skills
Strong familiarity with Microsoft Office Products. Working knowledge of other software a plus
Team player a must
Previous CRM experience a big plus
||2000 Cliff Mine Road |
Pittsburgh, PA 15275
THIS JOB HAS EXPIRED