Laptop Support Technician Workday, Inc.
Do you want to actually look forward to Monday mornings? You can at Workday! We embody the qualities of a great company, offer world-class products and services, listen to our employees, empower creativity and innovation, and celebrate a job well done. Itâs that simple, and has earned us the #1 ranking on 2012 & 2013's âBest Places to Workâ surveys (as voted by our own employees).
Workday's IT Organization is seeking a Laptop Support Technician to assist with our rapidly expanding IT infrastructure. We are looking for that technophile who likes challenges, problem solving and providing a top notch customer service experience. If this is you, we have the job.
â¢ Participate in creating, applying and administering solutions to business challenges and needs
â¢ Troubleshoot, repair and document customer hardware and software issues
â¢ Provide customer support remotely and in person
â¢ Build and configure Windows and OSX based laptop
â¢ Maintain standard build configurations for Workday systems
â¢ Maintain accurate inventory and records of hardware and software assignments
â¢ Create and maintain technical and problem/resolution documentation
Experience and Qualifications:
â¢ BS Degree in CS/equivalent or 5+ years of education/relevant work experience
â¢ Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting
â¢ Experience supporting Windows and Mac OSX clients in a managed desktop environment
â¢ Experienced in Lenovo and Apple hardware
â¢ Experience with ITIL based service request management system
â¢ Solid knowledge of networks including Wireless Networking, Ethernet, and TCP/IP fundamentals
â¢ Basic understanding of VoIP telephony and voice/data cabling
â¢ Basic understanding of printers and printer servers
â¢ Experience with client management tools such as BigFix, SCCM, JAMF, etc.
â¢ Experience with client imaging and build solutions for Windows, OSX, Lenovo, and Apple products
||Pleasanton, CA |
The Workday experience is the combination of everything that's unique about Workday: our culture, our core values, our company meetings, our Development "Show and Tell" happy hours, our soccer team, our recognition programs, but most importantly it's our people. It's everything that makes us different from your average employer, and everything that makes Workday a great place to spend a work day.
> 50M RaisedInvestors: Greylock Partners
, NEA All Jobs: at Workday, Inc.
|Headquarters:||6230 Stoneridge Mall Rd.|
Pleasanton, CA 94588
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