Launch Manager - Big Box InComm Holdings
THIS JOB HAS EXPIRED Overview:
InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.
InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.
The role of the Product Solutions Launch Manager (LM) is to conduct a wide variety of Project Management activities across multiple internal and external groups to accomplish Product Implementations and Partner/Retailer Integrations. The LM is also responsible for the day-to-day relationships with 3rd Party Processors and InComm Retailers as it relates to Product Implementations, where required. Typical Projects will include high-level, complex requests with highest priority and strategic need. LMs are expected to lead, mentor, and train less seasoned staff to aid in continual improvement and education efforts.
Full E2E Project Management for Product Implementations & Coordination/Assistance with Partner/Retailer Integrations
Responsible for Project Pre-Planning, Execution, Wrap-Up, and Lessons Learned Activities
Manage 3rd Party Processor and Retailer Relationships as Required
Maintenance of All Project Documentation and Internal Information
Distribution of Communications to All Project Stakeholders for Active Projects in Queue
Resolve Internal Trouble Tickets and Provide Assistance to Internal Support Teams as Needed
Coordinate and Manage All Special Projects or Miscellaneous Assignments as Required
Act as Subject Matter Expert (SME) in Various Areas of Business
Create and Execute Project Resources and Tasks Plans
Assist with System Updates and Identify Systems Configurations
All other Duties as Assigned or Required
Minimum 5 ? 7 years Applicable Experience Working in Account Management, Project Management and/or Product Implementations in a Relevant Industry and/or Setting.
Minimum 3 ? 5 years in Software or Technical IT Environment.
Knowledge of QA Procedures and Unit Testing
Excellent Project Management Skills. Demonstrated Ability to Successfully Lead and Manage Multiple Complex Projects Simultaneously. Strong Attention to Detail, Drive for Accuracy, and Top-Notch Organizational Skills.
Excellent Account Management and Client Relation Skills. Demonstrated Ability to Interface Successfully as the Point of Contact for External and Internal Customers. Maintain High-Level of Client Satisfaction and Confidence. Ability to Cope Effectively in Stressful Situations.
Ability to Grasp Intricacies of Complex Implementations Identifying Key Tasks and Deliverables. Recognition of when Issues Need to be Escalated to Management.
Ability to Think and Act Independently while making Appropriate Decisions Ensuring Best Approach for Each Project in Queue.
Proficient in Microsoft Office especially Outlook, Excel, Word, and Project.
Strong Verbal and Written Communication Skills.
Experience with or Knowledge of Pre-Paid Implementations, Pre-Paid Processors and/or Retail POS Integrations and Systems.
Bachelor?s Degree in Business, IT Operations, or Related Field, or Equivalent Work Experience Required.
PMP Certification Preferred, but Not Required
||Atlanta, GA |
THIS JOB HAS EXPIRED