Lead Consultant FuelQuest
THIS JOB HAS EXPIRED Job TypeFull time
The Professional Services organization within FuelQuest, Inc. is primarily responsible for the successful implementation of our SaaS and deployed products on behalf of, and/or with, our customers. The Product Consultant is an integral element to the project team responsibility of implementing one or many, products as it relates to the customers business processes and requirements. You will be responsible for configuring FuelQuest products based on specified requirements and conducting quality validation tasks to ensure product readiness for customer use. You will be required to assist the customer in understanding how the FuelQuest products fit into their environment and processes as well as training them on the use of the products once implemented. Specific responsibilities are:
Participate in the project planning process, providing input on tactics and tasks necessary for a successful implementation.
Communicate and collaborate with a project team (customer, third parties, and FuelQuest employees) to ensure consistency of project reporting, identification of project risks, and defining and managing project dependencies.
Participate in project status meetings and discussions with the project team(s) and the customer(s).
Gather and record daily project efforts within PMO technologies to support project status, customer billing, utilization goals, project progression, and project change orders.
Collaborate with the project team in development, reviewing, and approving deliverable documents.
Work with cross-functional internal FuelQuest departments to challenge and perfect best practices around product configuration and implementations.
Work with the Professional Services team on development, distribution, and communicating product configuration best practices to support organizational knowledge.
Conduct product validation and product configuration troubleshooting to support product readiness.
Educate and train customers on the product throughout the project life cycle.
Technical Tax Responsibilities:
Collaborate with customers and project team on tax requirements as it relates to tax filing needs:
Derive and outline tax filing requirements
Document tax filing requirements to support product configuration
Identify, outline, and document customer data complexities associated to the product requirements
Educate the customer on data complexities
Develop and maintain specific project documents to meet and support project progression and milestones:
Product Configuration Strategy Documents
Data Gap Analysis Report(s)
Project Status Reports
Product Acceptance Test Plans and Acceptance Criteria Documents
Interact with the Product Management team in current product tax feature updates and recommendations to support current best practice customer utilization
Participate in tax discussions with the customer, third-party vendors, and project team as it relates to customer requirements and the end-product configuration.
Collect and analyze customer data, as it relates to the product requirements, and identify where there are data gaps and challenges.
Troubleshoot data to determine where customer data will experience product usage impacts.
Knowledge, Skills and Abilities:
Takes initiative, responsibility, and holds self accountable to results and self-estimates of time
Ability to estimate personal efforts accurately
Ability to complete tasks within cost and hourly utilization constraints
Ability to work under pressure with tight schedule and task dependencies
Ability to identify, and mitigate, project risks in partnership with the project team
Ability to work collaboratively in a team environment
Ability to understand customer requirements and challenges so as to associate them to project risk and product configuration success
Ability to effectively and consistently report status toward project tasks/goals
Experience communicating with technical and non-technical personnel in an audience-appropriate manner
Experience configuring software products with end-users
Strong documentation and organizational skills
Accustomed to working with projects that require a specific methodology and life cycle
Ability to work independently and with minimal management supervision
Strong in time management skills
Experience working directly with customers
Experience in participating in multiple projects, simultaneously and successfully
Demonstrated strength in problem definition and resolution
Excellent verbal and written communication skills
Proven ability to balance company goals, project goals, and customer satisfaction
Ability to work within time sensitive projects with ease
An ability to work within some level of ambiguity without struggle
Strong ability to listen
Ability to follow through on efforts, independently
Minimum Qualifications, Education Requirements:
Bachelors degree from an accredited college/university or equivalent work experience (4 years)
Knowledge of the Motor Fuel Midstream and Downstream Market and Motor Fuel Tax Industry, a plus
Knowledge of SQL and experience working with database applications, such as SQL Server, Oracle, MySQL, SAP, SolArc, TopTech, PDI, etc.
1-2 years of consultancy experience preferred
1+ years of SaaS, and/or deployed, software configuration experience
25% to 50% ability to travel required
||One Greenway Plaza |
Houston, TX 77046
THIS JOB HAS EXPIRED