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Lead Desktop Support HighJump Software
Job Description:An opportunity now exists within IT for an experienced professional to lead a team of desktop support representatives and ensure the proper day-to-day operation of technology applications and equipment. The Lead Desktop Support Specialist is responsible for troubleshooting level 1 and 2 desktop issues for a variety of systems, including, but not limited to: Hardware, Microsoft Office products, network connectivity, VoIP, AV, Internet access, VPN client, file and server access, and printers. Qualified candidates will be able to assist less experienced peers. Typically requires 5-7 years of experience. Additional responsibilities include:
Perform installations, repairs, upgrades, backups, and other maintenance task
Ensure that tickets through the ticketing system are handled in an expedient manner and are escalated properly to the correct department within IT
Responsible for desktop and laptop deployment, inventory, and recovery
Create reports and conduct research on new technologies as required
Required:
Up to 5-7 years of desktop support experience
Bachelor?s (or equivalent experience) in computer science, engineering, MIS or related field
MCSE certification preferred
A+ certification preferred
Strong customer service skills and ability to multi-task
Strong analytical, communication, and problem-solving skills
HighJump Software is an Equal Opportunity/Affirmative Action Employer M/F/D/V
| Location: | Bloomington, MN United States |
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HighJump Software
Investors: Battery VenturesAll Jobs: at HighJump Software
| Web Site: | www.highjumpsoftware.com |
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| Headquarters: | 00000 United States |
| Industry: | Software |
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