Lead Generation Representative TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, scheduling, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
TOA Technologies has been recognized by Gartner analysts as a visionary company for the past three years running, based largely on the company?s completeness of vision. The innovative nature of our ETAdirect mobile workforce management software has been recognized by customers, analysts and investors because of its ability to streamline the mobile workforce environment and enhance the customer experience. No other mobile workforce management solution in the market enables real-time predictive communications between companies, their field employees, and their customers.
By offering a best of breed solution for mobile workforce management that?s focused on customer care, TOA provides companies worldwide with a robust, modular platform for enhanced service and goods delivery. TOA?s natively integrated products and web-based delivery model allow clients to immediately reap benefits from reduced costs, increased revenue generation capacity and improved customer satisfaction. TOA focuses on the most valuable asset every company has - its customers - by vastly enhancing the customer experience through predictive technology.
TOA's mobile workforce management solution is deployed at leading companies worldwide in a range of industries, including Cable and Broadband, Telecommunications, Retail, Utilities and Home Services.
TOA Technologies is headquartered in Cleveland, Ohio, with offices in the United States, Europe and Latin America.
TOA is time-based
At TOA, time is the generative element. While our competitors focus primarily on technicians, work orders and equipment, we take all of those things into account, but we focus on time and how to translate time into improving efficiency and customer satisfaction. Our predictive technology measures how long it takes to perform tasks, accumulating information about what is happening in the field and using this information to provide better planning and management of the workday. A time-based approach ultimately leads to a better customer experience.
TOA is predictive
Most vendors in the mobile workforce management space set work time in blocks ? 45 minutes, 90 minutes, 120 minutes. The problem is that this approach doesn?t reflect how people actually work. Some technicians or delivery people are better at some types of work than others. Travel times can change between locations. TOA?s unique predictive technology combines the historical performance of your teams, along with real-time information about the current workday, to be able to predict a one-hour time window with 96 percent accuracy.
TOA is self-learning
People can always learn and get better. Software should be the same. At TOA, our unique software as a service learns. It learns everything that happens and it continually improves. The more you use it, the smarter it gets. It learns the work patterns of your service or delivery people. Its predictive technology learns how long it actually takes your people to get from point to point, and it automatically incorporates that learned information into making smart decisions for you.
At TOA we have figured out how to turn conventional wisdom on its head by improving efficiencies by enhancing the customer experience.
Additionally, we can quantify the benefits that we deliver. With TOA?s service optimization solutions, you can improve:
Operational Efficiency Companies that have used TOA?s customer interaction management system in the past have reported a 75% reduction in overtime, 47% increase in the rate of jobs completed each day and 40% decrease in miles driven per appointment.
Customer Satisfaction Customers that have used our customer interaction management system have reported a 30% improvement in on-time performance and a 98% customer satisfaction rate.
Economics By optimizing your service through TOA, you can save money. By increasing efficiency, TOA saves its customers an average of $10,000 per mobile employee per year.
Lead Generation Representative Job Description
A Lead Generation Representative?s role at TOA is selling or introducing products or services to prospective clients. The primary duty involves the discovery, development, tracking and following up on leads recorded in Salesforce.com. The leads are generated from cold calling, marketing campaigns, web site responses and industry events. This representative handles the lead generation, prospect development and delivery of a high potential lead for initiation in the sales process as a qualified opportunity.
Emphasizing service or product features and benefits.
Creating and delivering qualified chances to Accounts Managers where allowed.
Capturing of accurate and complete information in Salesforce.com.
Attending industry conferences to develop industry expertise and to build network.
If you are aggressive, fearless, a hunter, someone who attacks challenges head on? And :
Do you like developing relationships and opening up new opportunities?
Do you understand technology, software and how to use it?
Are you self-motivated, determined and willing to push yourself to succeed?
If you possess these qualities, then we want to talk to you!
The Lead Generation Representative role at TOA Technologies is responsible for a variety of critical tasks related to:
Identifying new business opportunities and qualifying leads to pass to sales
In-depth research and data collection on TOA's global business targets
Using available tools to actively find new prospects or markets to tap into
Working with TOA field sales representatives to understand business targets and to sharpen ability to turn leads into sales-ready opportunities
Meet and exceed goals related to business opportunity identification and qualification
Contact prospective customers by phone and email to discuss pains, needs and solution options
Accurately track and record activities inside of Salesforce.com
Continually improve knowledge of TOA Technologies solutions and how to present their value proposition.
Continually improve knowledge of the business processes of the industries we serve and how our solution can improve their operations.
Continued participation in internal training sessions and extended education on opportunity identification, messaging, CRM usage and other internal tools used to increase lead generation
Work in conjunction with other departments to ensure compliance to and attainment of Marketing and Sales goals
Knowledge, skills and abilities
Must have at least 2 years of experience in sales or marketing, preferably in a technology-based organization
Must be highly proficient using office productivity software (ie. Excel, Word)
Demonstrated understanding of marketing data and data management
Experience using CRM systems, especially Salesforce.com is a preferred
Experience using business information tools (i.e. Hoovers) a plus
Job may require a limited amount of travel for training purposes
Able to work in fast-paced, self-directed entrepreneurial environment.
Exceptional verbal and written communication skills.
Highly proficient level computer skills including MS Word, PowerPoint, Excel and Outlook as well as Salesforce.com
Excellent organization and telephone sales presentation skills.
Excellent time management skills.
Highly energetic and self-starter.
Decision-making, problem resolution and creative thinking skills.
Ability to work within a team environment, and particularly in a matrixed company and client scenario.
Ability to independently identify, investigate and develop solutions to problems.
Ability to manage multiple projects to meet predetermined deadlines
Ability to exercise good judgment in protection and dissemination of Company confidential and proprietary information.
||Cleveland, OH |