Lead Technical Coordinator Billtrust
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Billtrust is a company that leverages leading technology and a commitment to service to support one of the strongest client lists in business. Respected brands like Kraft Foods, CDW, Toshiba, and Stanley Black & Decker rely on us to handle the presentment and payment of their invoices each and every day. Becoming the premier organization in our industry is the result of continuous innovation and contribution by a team with diverse skills and high aspirations.
It's not just clich-. The heart of Billtrust is its people. Our executives know it, our co-workers believe it, and our clients recognize it. Billtrust is enjoying remarkable success with 50% year over year growth over the past 5 years. And, we're transforming the billing industry with leading-edge technologies that enable us to deliver our services from the cloud. Our team members not only drive that expansion, they benefit by it with empowerment and rewarding professional progress.
Billtrust: where talent and opportunity meet. Work Hard. Have Fun. Make History.
The Lead Technical Coordinator will be responsible for managing, triaging and tracking of cases assigned to the Application Support team. This individual will verify that all necessary requirements, issue details, sample data and other supporting information is provided with each case submitted. They will work with partnering teams to set expectations for turn-around times on requested work while taking into consideration existing workload, subject matter, complexity, expected delivery dates and resource availability. This individual will also track and report metrics on cases assigned and handled by the Application Support team.
Manage and triage the cases assigned to team queues
Possess or quickly gain detailed knowledge of the work done by the Application Support team so as to effectively manage cases assigned
Verify that all necessary requirements, issue details, sample data and other supporting information is provided with each case submitted
Work with partnering team members to set expectations for turn-around times on requested work
Assigned cases out to team members based upon current workload, subject matter, complexity, expected delivery date and resource availability
Help to manage overall prioritizations between production issues, defects, modification requests and new implementations
Track progress of assigned cases with a focus on meeting delivery deadlines and SLA?s
Track and report on metrics for cases assigned to and handled by the Application Support team
Possess 5+ years of experience in a senior-level development capacity:
Experience prioritizing work efforts
Experience managing schedules of deliverables
Experience understanding business requirements
Experience reporting deliverable status to management
Prior experience in billing, invoicing, accounts payable (A/P), accounts receivable (A/R), finance and/or accounting desired
Prior experience working in a project management a plus
Prior experience working as a Business Analyst is a plus
Possess strong communication, organization, and coordination skills, with the ability to effectively handle multiple complex issues simultaneously
Be able to encourage others to complete tasks quickly and accurately so as to meet deadlines
Show a proven history of successfully prioritizing work efforts based upon customer needs, committed delivery dates, and complexity, in a rapidly-changing environment
Competitive salary and stock options
Medical, dental, vision, disability and life insurance
401(k) with company match
Flexible spending account
Open PTO plan
Fast-paced work environment with minimal bureaucracy
||Hamilton, NJ |
THIS JOB HAS EXPIRED