Lead Technical Writer Bazaarvoice
THIS JOB HAS EXPIRED About Bazaarvoice:
Bazaarvoice (BV) is a leading provider of social commerce solutions. BV?s SaaS platform allows customers to capture and display user-generated content (UGC), engage consumers directly, distribute (syndicate) content across retail and brand websites and analyze consumer feedback and behavior in order to uncover critical insights. BV?s products drive significant value and a clear ROI by increasing customer acquisition and conversion, improving marketing effectiveness, enhancing consumer engagement across channels, increasing the success of new product launches, improving existing products and improving customer satisfaction.
(Highlights derived from SEC filing S1/A dated 2/12/2012)
In each of the last four years BV has consistently averaged annual revenue growth in excess of 60%
BV currently has 737 active customers, including eight of the top 10 largest retailers and 31 of the Fortune 100
Active customer retention rates have improved each of the last three years and ranged on a year-to-year basis from 84.4% to 89.7% (2009 through 2011)
In fiscal years 2009, 2010 and 2011 and the nine months ended January 31, 2012, BV generated revenue of $22.5 million, $38.6 million, $64.5 million and $74.7 million (65% YoY increase over same period FY12) respectively
In FY2011 about 25% of BV?s revenue came from outside the U.S.
In the last nine months BV has served 92.7 billion impressions (an impression is an instance of user-generated content about products and services delivered to an end user?s web browser)
In February 2012 BV completed a very successful IPO, raising $114 million
Who We Want:
As Lead Technical Writer, you will be a pivotal member of a highly-talented global research & development team, focused on delivering high-quality content that delights our clients and inspires them to do more with our solutions.
This senior-level individual contributor role will provide a great career path to those looking to expand their domain expertise, or as a route to management. You will be responsible for ensuring that our content strategy intersects with the client experience, and you will design and implement solutions that integrate our content library with user experiences such as our client portal. This will ensure that our clients always have the information they need in order to get the most value from Bazaarvoice.
In this role, you will be expected to provide input and opinions as the product evolves through its lifecycle, and will be ultimately responsible for the information and resources clients receive upon shipment of the product. In other words, you will have a respected voice, but great responsibility.
This is a fantastic opportunity for an individual who is passionate about creating great content, and is eager to leverage their skills to create an improved and more scalable client experience.
How Your Success Will Be Measured
Success will be measured by the following factors:
New products ship with context-specific user help.
Clients highly rate the quality of the publications we provide.
Support cases tied to questions or inquiries about our products decrease over time.
Our services personnel spend less time coaching clients through the use of our products
Skills and Experience Necessary for the Role:
Strong leadership skills, with demonstrated thought leadership within the realm of technical writing.
5+ years related business experience in content management and synthesis of technical and client-facing documents. Samples of work will be requested.
Demonstrate excellent communication and writing skills, with an emphasis in technical/marketing writing skills, and an ability to integrate complex ideas, strategies, and operational models.
Understanding or experience (technical proficiency or knowledge) of applicable Web technologies (e.g., eCommerce platforms, JAVA, XML, APIs, web analytics, etc) preferred.
Authoring and developing in DITA XML, including experience with the DITA Open Toolkit and XSLT/XSL-FO
Experience implementing, updating and maintaining component CMS systems.
Experience managing single-source documentation processes, including the translation process to multiple languages.
Background in latest tools and technologies for information and knowledge management.
Able to meet deadlines and complete multiple projects under extremely tight time frames.
Self-driven, resourceful, and able to achieve goals independently as well as to work well in matrixed groups.
Flexibility to adjust to changing requirements, schedules, and priorities.
Ability to socialize ideas, make recommendations, and gather team consensus to move forward.
Ability to review documentation and provide constructive feedback to junior team members.
Able to communicate clearly with peers as well as management.
Ability to interface with product management, development, and services delivery groups to execute delivery of documentation.
||3900 N. Capital of Texas Hwy |
Austin, TX 78746
THIS JOB HAS EXPIRED
Bazaarvoice, one of Austin's leading, venture-backed Web startups that serves domestic and international Fortune 500 brands with word of mouth online technology and services. We have experienced explosive growth with featured articles in the New York Times, AdAge, Fortune Magazine, and we are the only Texas-based startup to make the Red Herring 100 North America and Global list.Investors: Austin Ventures
, Battery Ventures
, First Round Capital All Jobs: at Bazaarvoice
|Headquarters:||3900 N. Capital of Texas Hwy|
Austin, TX 78746
|Company Profile:||About Bazaarvoice
Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.
Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We're looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
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