Learning Delivery Facilitator and Instructional Designer (Contractor) LiveOps
THIS JOB HAS EXPIRED Unique Opportunity for a Creative Learning Delivery Facilitator/Instructional Designer for the experienced learning professional, LiveOps offers you the opportunity to play an important role developing and delivering training programs for a respected company. We are the leading provider of virtual contact center solutions, and as a profitable and growing company, we have an expanding client base in need of knowledgeable agents. What does this mean to you? Variety of work, and participation in your projects from start to finish. Additionally, we are committed to keeping our processes and technology up to date, thus you'll be given the opportunity to explore new and innovative ideas.
As a Learning Delivery Facilitator /Instructional Designer, you'll play a vital role on our Agent Onboarding team drawing upon your strong background in facilitation and instructional design. Working with cross-functional business partners, you'll lead virtual classroom learning sessions, analyze performance gaps for our clients, determine and prioritize learning activities, and design and develop training materials. Drawing on your expertise with the Microsoft suite of products, as well as your excellent writing skills, you'll create a variety of certification tools for instructor led classes, web training, and eLearning sessions that will aid in the skills development of our home-based independent agents. Your deadline-driven approach, excellent communication skills, and ability to multi-task will help you to quickly execute projects in our fast-paced environment. Apply today to start an exciting and progressive career with a forward thinking company.
Our rapidly-expanding Agent Certification (Training) team is seeking a motivated individual with facilitation and instructional design experience. Design experience in Call Center Sales, licensed insurance or Customer Service is preferred. Under minimal supervision, you?ll create a variety of certification tools to aid in the skills development of home based agents. Working with cross functional business partners, you?ll analyze performance gaps, determine and prioritize learning activities, and design and develop materials to build Agent skills and drive positive financial results for our clients.
For the right individual, this role offers excellent growth potential in the Agent Certification and Communications arena.
Delivering virtual classroom learning sessions to a distributed group of independent agents
Designing learning programs that incorporate product information, sales and customer service strategies and other Client specific knowledge, to enable Agents to deliver a quality experience
Designing training simulations that build agent capability in effectively using a client?s web based or external application to enact transactions.
Minimum 3 years experience designing training curricula and all corresponding program elements, including product, behavioral and systems training
Superb communication skills both verbal and written (a must)!
An ability to modify development methodologies to address the needs of different learning styles
Excellent organizational skills and detail orientation
A demonstrated ability to engage participants in a remote learning venue
3 years experience in the Sales or Customer Service Call Center Arena is desired
LiveOps is the global leader in cloud contact center and customer service solutions. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps? technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.
||Redwood City, CA |
THIS JOB HAS EXPIRED