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Learning Design Specialist LiveOps
THIS JOB HAS EXPIRED
Unique Opportunity for a Creative Instructional Designer for the experienced instructional design professional, LiveOps offers you the opportunity to play an important role developing training programs for a respected company. We are the leading provider of virtual contact center solutions, and as a profitable and growing company, we have an expanding client base in need of knowledgeable agents. What does this mean to you? Variety of work, and participation in your projects from start to finish. Additionally, we are committed to keeping our processes and technology up to date, thus you'll be given the opportunity to explore new and innovative ideas. As a Learning Design Specialist, you'll play a vital role on our Agent Certification (Training) team drawing primarily upon your strong background in instructional design. Working with cross-functional business partners, you'll analyze performance gaps for our clients, determine and prioritize learning activities, design and develop training materials, and conduct "train the trainer" sessions to ensure delivery is consistent. Drawing on your expertise with the Microsoft suite of products, as well as your excellent writing skills, you'll create a variety of certification tools for instructor led classes, web training, and eLearning sessions that will aid in the skills development of our home-based independent agents. Experience preferred using e-learning tools (i.e., Captivate, Articulate, Flash, etc.) to create self-paced simulations and training on system applications. Please be prepared to provide recent writing and eLearning development samples. Your deadline-driven approach, excellent communication skills, and ability to multi-task will help you to quickly execute projects in our fast-paced environment. Apply today to start an exciting and progressive career with a forward thinking company.
Position:
Our rapidly-expanding Agent Certification (Training) team is seeking a motivated individual with instructional design experience. Design experience in Call Center Sales or Customer Service is preferred. Under minimal supervision, you?ll create a variety of certification tools to aid in the skills development of home based agents. Working with cross functional business partners, you?ll analyze performance gaps, determine and prioritize learning activities, and design and develop materials to build Agent skills and drive positive financial results for our clients.
For the right individual, this role offers excellent growth potential in the Agent Certification and Communications arena.
Responsibilities:
Designing learning programs that incorporate product information, sales and customer service strategies and other Client specific knowledge, to enable Agents to deliver a quality experience
Designing training simulations that build agent capability in effectively using a client?s web based or external application to enact transactions.
Develop learning content utilizing one or all of the following: Articulate, Camtasia, Video, or Flash.
Qualifications:
Minimum 3 years experience designing training curricula and all corresponding program elements, including product, behavioral and systems training
Superb communication skills both verbal and written (a must)!
An ability to modify development methodologies to address the needs of different learning styles
Excellent organizational skills and detail orientation
A demonstrated ability to engage participants in a remote learning venue
3 years experience in the Sales or Customer Service Call Center Arena is desired
Experience in using e-learning tools (i.e., Captivate, Articulate, Camtasia, Flash, etc.) to create self-paced simulations and training.
| Location: | Tempe, AZ United States |
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THIS JOB HAS EXPIRED
LiveOps
Investors: August Capital, Benchmark Capital, CMEA Capital, IVP-Institutional Venture Partners, Menlo VenturesAll Jobs: at LiveOps
| Web Site: | www.liveops.com |
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| Headquarters: | 3340 Hillview Avenue Palo Alto, CA 94304 United States |
| Industry: | IT Services |
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