Level 1 Support Analyst BestTransport

Description: This is a full time, hourly position (Rate range 12 to 15 per hour). The new employee will be expected to take ownership of and be a single point of contact for customer issues until the issues are resolved. Person will also be expected to work on Customer Support projects, in addition to QA testing, as needed.

Daily Job Functions:


Answer Incoming Support Calls & Operator Calls
Monitor and respond to customer emails
Monitor and answer Bold Chat inquiries from Carriers & Suppliers
Case Creation, Monitoring and Follow-up
Carrier Services Acceptance, Rejection, and Status Information
Offer services to accept/reject tender offers and update status information for carriers as needed or as an additional service for small carriers
Implementation Support
Cross-reference carrier lists supplied by customers
Assist with customer UAT testing
Facilitator for shipper and carrier trainings both initial and ongoing.
Launch Assistance & Support
Call new carriers to get registered and set-up for training
Monitor loads for new implementations, after initial go-live, to ensure that carriers are responding in timely manner
Assist with internal testing that is requested by Development.


Skills and Abilities:

Proactive communicator and doer.
Driven to hit performance targets.
Multi-tasker with strong organization and prioritization skills.
Team Player.
Microsoft Office Word, Excel, Powerpoint
Microsoft Windows
Microsoft Internet Explorer
Mozilla Firefox



Requirements:

Call center/Customer Service experience mandatory.
Technical background required.

Location:	400 West Wilson Bridge Road Columbus, OH 43085 United States