Level 1 Support Analyst BestTransport
This is a full time, hourly position (Rate range $12.50 to $14.50 per hour). The new employee will be expected to take ownership of and be a single point of contact for customer issues until the issues are resolved. Analyst will also be expected to work on Customer Support projects, in addition to QA testing, as needed.
Answer Incoming Support Calls & Operator Calls.
Monitor and respond to customer emails.
Monitor and answer Bold Chat inquiries.
Case Creation, Monitoring and Follow-up.
Carrier Services ? Acceptance, Rejection, and Status Information.
Offer services to accept/reject tender offers and update status information for carriers as needed.
Cross-reference of carrier lists supplied by customers.
Assist with customer UAT testing.
Facilitate shipper and carrier trainings ? initial and ongoing.
Launch Assistance & Support.
Call new carriers to get registered and set-up for training.
Monitor loads for new implementations, after initial go-live, to ensure that carriers are responding in timely manner.
Assist with internal testing that is requested by Development.
On-call support 1 week out of every 4.
Skills and Abilities:
Pro-active communicator and doer
Assist with internal testing that is requested by Development
Microsoft Office-Word, Excel, Powerpoint
Microsoft Internet Explorer
Call center/Customer Service experience mandatory, 2-3 years preferred.
Technical background required.
||400 West Wilson Bridge Road |
Columbus, OH 43085