Boulder Categories:
Level 1 Technical Support Engineer - Auction Genius-121157 vAuto
THIS JOB HAS EXPIRED
DescriptionThis is a junior role in technical support with our fast growing software company and our newest product line Auction Genius. We are looking for a new grad with a technical degree, or an experienced support rep, with a technical background, preferably someone with experience working on the phone and assisting customers with technical issues. This person must have excellent communication skills and be able to quickly assist customers in resolving issues. This role with be located at our offices in Longmont, Colorado, just 20 minutes from Boulder and 35 minutes from Denver.
Proactively manage client data integrations and conversions
Provide software support/technical assistance to client users
Effectively communicate with customer during integration activities
Accurately input and maintain customer and activity log using CRM tool
Identify system wide problems and outages and communicate solutions to the support and leadership teams
Interfaces with customer?s multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues
Identifies new support processes, documents and communicates processes using knowledge database
Qualifications
Bachelor or Associate degree with a focus in Information Technology or Computer Information Systems and programming
Strong working and fundamental knowledge of relational databases
Experience using Salesforce.com or similar CRM software
Analytical and problem solving skills
Excellent telephone, verbal and communication skills
Keen attention to detail
Strong organization skills with the ability to multi-task, execute and deliver on time
Accepts and manages projects and directives with minimal supervision
Hands-on technical experience a plus
Job: Information Technology
Primary Location: US-CO-Boulder
Schedule: Full-time
| Location: | Boulder, CO United States |
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THIS JOB HAS EXPIRED
vAuto
All Jobs: at vAuto| Web Site: | www.vauto.com |
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| Headquarters: | One Lincoln Centre 18 West 140 Butterfield Road, 15th Floor Oakbrook Terrace, IL 60181 United States |
| Industry: | Software |
