Linux Tech Support Rep Penguin Computing
THIS JOB HAS EXPIRED Exempt/Non-Exempt:Non-Exempt
Benefits:Yes, please see Benefits Tab
Employment Type:Full Time
Description:Penguin Computing, Inc. - The Leader in Scalable, High-Performance Linux Systems
We are a Fremont based company looking for a Senior Technical Support Representative to handle on-site hardware support in the Fremont, CA, or Atlanta, GA area.
This is an opportunity to immerse yourself in Linux hardware and data center environments. You should have strong hardware, Linux and networking skills and be prepared to roll up your sleeves and tackle complex problems on a daily basis. You will be responsible for handling all on-site hardware issues, support calls and take a rotation as the on-call support engineer.
This is a "customer facing" position, working on-site with customer everyday. You will be required to work independently, set customer expectations appropriately, coordinate with other team members or departments in determining problem resolution, and remain highly organized.
Duties:Linux (Red Hat, Suse) & Hardware Support
Linux System Administration
Diagnose and repair Penguin hardware on-site
Manage on-site depot of parts
Handle incoming support requests quickly, patiently and accurately.
Opening, managing and documenting support cases.
Provide updates to problem request tracking system.
Rotation Duty as On-Call Support Engineer
Racking 2U servers and transporting parts between depots
Qualifications:Linux system administration experience
Strong PC hardware trouble-shooting and repair skills.
Working knowledge of computer hardware, including storage, memory and other non-Penguin peripherals.
Proven verbal and written communication skills with a track record of problem solving without escalations.
We are an upbeat team who value enthusiasm and a work ethic as much as your technical skills.
Red Hat Certified Engineer (RHCE) a plus. If you do not have the certification, we will reimburse your tuition once you have successfully completed the course.
||Atlanta, GA |
THIS JOB HAS EXPIRED