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Linux Technical Support Engineer Code Green Networks
THIS JOB HAS EXPIRED
Code Green Networks is seeking a talented Linux Technical Support Engineer who possesses great customer relationship skills combined with in depth technical knowledge (network/mail security). Youll be able to fully utilize your expertise in customer service management; analytical thinking, structured problem solving and application support, and make a significant contribution to the success of our customers.Responsibilities:
Provide technical support to enterprise customers
Facilitate resolution of technical issues with engineering
Support OEM customers by collaborating on tech notes, base articles, FAQs and other materials
Collect and document customer requirements for the product management team
Travel as required to support high value customers
Requirements:
3 years experience in technical support or pre-sales technical support, as support engineer, sales engineer or equivalent
BS in computer science or equivalent
2 years experience in system administration (Linux preferred) or network security
Moderate working knowledge of Linux system administration
Very comfortable at a Linux bash shell
Experience working in a start-up environment
Strong customer skills--composed in a role that is customer facing
Comfortable working with channel and OEM partners
Demonstrated verbal and written analytical/problem solving skills
Passionate about service delivery, customer support and customer satisfaction
Ability to meet tight deadlines and effectively deliver in impromptu and spontaneous situations
Experience working with cross-functional teams
Self-motivated, with a proven ability to work effectively in an early-stage company environment
Preferred Qualifications:
Experience with implementing IDS, Email Security, and Web Proxy technologies
Knowledge of Java, and C/C++
Knowledge of Linux scripting languages (bash, python, perl)
Ability to perform basic queries in a SQL database
Familiarity with the structure of common internet protocols and routing (SMTP, HTTP, FTP)
Familiarity with tcpdump.
| Location: | Sunnyvale, CA United States |
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THIS JOB HAS EXPIRED
Code Green Networks
Investors: Sierra VenturesAll Jobs: at Code Green Networks
| Web Site: | www.codegreennetworks.com |
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| Headquarters: | 3975 Freedom Circle Suite 900 Santa Clara, CA 95054 United States |
| Industry: | Software |
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