Listener Support Specialist - Oakland, CA Pandora Media

Listener Support Specialist - Oakland, CA
Pandora is looking for a Listener Support Specialist to join our growing team. This is a full-time hourly position located in our Oakland, CA office. The weekly schedule is Tuesday through Saturday, with occasional overtime.
Responsibilities:
Provide first-line assistance in response to Pandora listener email. Assist with troubleshooting the set-up and functionality of :

• Pandora on a computer (Windows/OS-X, Firefox/IE/Chrome/Safari, Flash)
• Pandora on mobile devices (iOS, Android, Blackberry)
• Pandora on CE devices (Blu-ray, TV, set-top boxes)
• Pandora One Desktop application
• Pandora in vehicles

Provide account support for Pandora listeners:

• Use of Pandora features and user-interface assistance
• Help with registration, lost username and password issues
• Transaction troubleshooting
• Other duties as assigned

What we're looking for in a candidate:

• Exceptional technical support and troubleshooting skills.
• Passion for helping Pandora listeners
• Expert knowledge of Pandora service and features.
• Positive attitude, motivated, team player.

Requirements:

• 1-5 years of professional experience in a Technical Support role in a fast-paced high-tech or internet company.
• Excellent English communication skills (written and verbal).
• Demonstrated ability to respond to large quantities of emails that are time-sensitive.
• Significant writing experience with an emphasis on speed, clarity, and attention to detail.
• Ability to exercise good judgment in external communications.
• Demonstrated ability to work independently.
• Experience troubleshooting mobile device set-up, functionality (iOS, Android, Blackberry).
• Proven experience in an email support role, troubleshooting issues with PC and Mac computers (browser, operating system settings, plug-ins).
• Comfortable multitasking and learning on the fly.
• Patience with users who have limited computer/technical skills.

Plus Requirements:

• Fluent in writing/speaking Spanish or French.
• Knowledge (and love) of music.

Response Instructions
Principals Only. Pandora does not accept unsolicited resumes from employment agencies, and is not responsible for fees associated with such submissions.
About Pandora
Pandora (www.pandora.com) is revolutionizing the way music and comedy lovers discover new music and performances while listening to their favorite songs and artists. Pandora's personalized radio service is powered by the Music Genome Project, the most comprehensive analysis of music and comedy ever undertaken. Pandora taps into a massive musical and comedy collection to deliver a service available anytime and anywhere - on the computer, in the home, on mobile devices, and in cars.
Pandora is one of the most downloaded apps and, according to Nielsen, is one of the top five most popular apps across all smart-phone platforms. With more than 100 million registered users and growing fast, we have partnerships with industry leaders such as AT&T, HP, Samsung, and Sprint and national advertisers such as HP, Microsoft, Honda, Procter and Gamble and Nike.
As we build on our dramatic success, we are looking for talented, enthusiastic people to join our dynamic team. We offer competitive compensation, comprehensive benefits, a downtown Oakland location walking distance from BART with easy freeway access, and, above all, a terrific team and great work environment.

Location:	Oakland, CA United States