Houston, TX Job Code:
430 # of Openings:
MPI Training Consultant â€" Nationwide Position, Bi-lingual preferred
Responsible for the onsite training of customers in the use of Mobile Productivity's (MPi) service merchandising program (EDGE). Training responsibilities include: working with customers to create proficiency in the use of the software and consulting with affected management to establish best practices to maximize net profit improvement.
Acquire full knowledge of the EDGE Program (including the supporting software system, processes, and selling techniques) to the point of becoming an expert within a prescribed period of time.(3 months)
Work with customer's staff on tasks that need to be accomplished between visits, develop an Action Plan and coach them to completion. This includes systems training and systems modifications based on assessment.
Conduct group training events to successfully impart product and process concepts.
Consult on â€œBest Practicesâ€, provided by MPI
Conduct one-on-one coaching with all users to ensure successful adoption of MPi's service merchandising program.
Consult with management on how to manage their staff around all aspects newly implemented program and associated processes.
Teach basic computer skills to individuals as needed.
Ensure the software application is functioning according to published standards, securing Technical Support as needed to rectify problems identified and monitor those problems through to completion.
Identify onsite process changes required to maximize system utilization.
Establish system implementation plan to achieve financial and performance objectives in the near term.
Additional responsibilities could include assisting in the creation of supporting training materials.
Ability to travel 100% (typically Monday â€" Friday but with some Sunday travel). Flexible to travel as needed to various states and Canada.
Strong interpersonal skills in both verbal and written communications
Ability to effectively consult and train in Automotive Service & Parts departments utilizing Adult Learning principles.
4 years adult training experience desired.
Experience in Dealership Fixed Operations and an understanding of dealership financial performance and objectives is a plus.
Must be flexible, adaptive, and creative with the ability to work with diverse customers and co-workers, and be comfortable interacting with senior level management.
Moderate to advanced skills with Microsoft Windows, Networking (wired and wireless), and a basic understanding of database principles.
Work Environment and Physical Demands:
General office environment. Professional appearance and presentation required.
Able to travel 100% of the work week, with occasional Sunday travel.
Medical, Dental, Vision & Rx coverage, 401k, employee & dependent life insurance, disability insurance, 3 weeks of vacation, 8 paid holidays, paid sick time, tuition reimbursement, and Work/Life resources. We are a Drug-Free Work Environment and always conduct drug screens and background checks.