HelpDesk Support Technician (Tech Support)
Would you like to be part of a dynamic, agile engineering and support team? We are looking to expand our team by adding a new TechSupport Technician in Orem, UT. This position will be part of a small and focused team, with challenging issues and deadlines. This position is responsible for troubleshooting issues surrounding the EDGE product.
A qualified candidate needs to be proficient in Call Center procedures, have excellent customer skills, and be able to follow documented processes. An eligible applicant must be adept in reading and creating documentation in English that supports the solutions and processes.
25% Handle inbound and outbound support calls from customers and customer support.
25% Effectively troubleshoot systems, networks, and printers.
20% Providing a quality Customer Service Experience.
10% Manage relationships between various groups within the company.
10% Coordinate work efforts and report status.
10% Support ad-hoc data analysis and product support tasks.
Ability to work independently
Ability to work in a team environment
Strong written and verbal English communication skills
Experience with Microsoft OS. (Windows XP, 7)
Spanish fluency preferred but not required
|Location:||Orem, UT |
|Headquarters:||3058 East Sunset Road|
Las Vegas, NV 89120
|Industry:||Computers and Peripherals|