Logistics Support Specialist GreatCall
THIS JOB HAS EXPIRED Description
At GreatCall, our mission (and our passion) is to harness the power of technology to create products that are easy to use. We make technology work for our customers. Located in North County, San Diego, we are a dedicated team of energetic, hardworking, fun people who are committed to the successful launch of Jitterbug and our roadmap of wireless products and services. Our company?s overall drive for excellence includes a commitment to the development and well being of our employees.
About the Team
This team works closely with all departments at GreatCall (Customer Operations, SWDEV/SQA, Sales and Billing Ops) and outside vendors and manufactures. Their main responsibilities include supporting customer products, order processing, technical support, internal product testing, and shipping and receiving duties.
About the Job
This position is responsible for providing various support needs in the daily activities of the Product Support Center, which include resolution of issues related to the accurate and timely processing of tech support, phone replacements & swaps, reporting, shipping & receiving functions to include proper documentation as required to update and or log actions completed.
Supporting GreatCall Product Support Center day to day activities
Supporting Product Support Center inventory tracking, Reporting, ordering, audits, and reconciliation
Support shipping and receiving activities
Supporting Cost Guard data monitoring and support related to assigned escalations
Monitor order processing
Develop understanding of order processing exceptions
Support processes for researching and correcting Cost Guard exceptions
Support daily tech support modification requests from Call Center (cancellations, address updates, rerouting)
Support for resolving elevated escalations from customers and GreatCall staff regarding Product Support Center shipping & receiving issues
New product launch support includes system setup, BOM?s, testing, and processing documents
Product warranty support
GreatCall engineering support
Marketing programs and project support
Education: High School Diploma
Minimum 1 year relevant work experience in a subscriber product or network telecom role using basic Microsoft PC Tools
Minimum 1 year of relevant work experience supporting Customer Care systems
Minimum 1 year of experience in logistics/QA/QC based environment within Telecommunication field
Education: Associates Degree
2 years of experience in logistics/QA/QC based environment within Telecommunication field
Proficient with Microsoft Office Products
Comfortable working in a rapidly changing environment
Self starter, driven, hands on, flexible, and excellent teamwork skills
Ability to work effectively with all levels of management, staff, and employees
As an employee, you would be eligible to participate in a comprehensive benefits package including a competitive salary, stock options, Medical, Dental, Paid Time Off, 401(k), life insurance and flexible spending plans.
Join a fast-paced, dynamic company that is making history with our customers and the wireless industry. If you're a smart, high-energy, self-starter with solid experience in wireless and a passion to make a difference, let us hear from you. Check us out at www.greatcall.com.
||Sorrento Valley, CA |
THIS JOB HAS EXPIRED