Lync Engineer Azaleos
THIS JOB HAS EXPIRED Job Summary:
The Lync Engineer will serve as a Tier 3 resource and be responsible for providing support to Tiers 1 and 2 of customer environments. The Lync Engineer will demonstrate the value of our Network Operations Center functions to clients offering world class service and support in a managed service solution.
Essential Duties and Responsibilities:
Investigate and resolve escalated issues. Research problem information to proactively identify trends and potential sources of new problems while preventing the replication of issues within the environment. 35%
Perform health checks in client environment on an annual basis, discovering potential improvements as well as possible opportunities for additional services. 10%
Perform monthly reporting for each assigned client. 10%
Assists in onboarding new clients as assigned. 5%
Through continuous review, ensures all open incidents for assigned clients are being worked to resolution; escalates any aged issues to management as needed. 25%
Assist in development and delivery of project / OAI activity in client environments as delegated by Senior Engineers and / or Management. 15%
INDIVIDUAL MUST BE ABLE TO PERFORM FUNCTION OF ALL NOC ROLES
3- 5 years? experience Supporting/Implementing Microsoft Lync, Exchange, Active Directory services
3rd party product integration with MS OCS/Lync
Experience doing OCS - Lync migration
Experience with other technologies encountered related to migrations in a customer environment such as EMC, VMware, NAS devices, etc.
MCSE and MCSA
Enterprise Email Migrations and Consolidation
Experience with Back Office systems
Excellent communication skills, team focus, and good business judgment is a must.
Experience supporting mission-critical 24x7 enterprise-class applications and systems
Ability to troubleshoot remotely, or ?blind?, with minimal visibility into a customer environment.
Ability to command a strong presence while interacting with customers and partners
Exam 70-664: TS: Microsoft Lync Server 2010, Configuring
Exam 70-665: PRO: Microsoft Lync Server 2010, Administrating
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works in well lighted/ventilated office area, with some changes of temperature, as well as throughout the premises. Associate will spend majority of the time indoors
Prolonged sitting at a computer with some standing and bending intermittently during work hours
Is subject to frequent interruptions
Ability to move arms, hands and fingers to type
Close vision required for computer monitors
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical office environment. The noise level in the work environment is usually moderate.
||Charlotte, NC |
THIS JOB HAS EXPIRED